The Sears Kenmore Power Miser 6, 40 Gallon, Natural Gas water heater
is a poorly designed product. I recommend that if you are needing a
water heater, to stay away from this product line, and this specific
water heater (the Sears Kenmore Power Miser 6, 40 Gallon, Type:
I have now been waiting for about a month for a thermocouple part to
replace the thermocouple on my two-year-old Sears Kenmore Power Miser
6, 40 Gallon, Natural Gas water heater. This part is on backorder
because, I believe, they can't keep them in stock because the
thermocouple assembly is failing for many customers who have purchased
the Sears Kenmore Power Miser 6, 40 Gallon, Natural Gas water heater
over the past few years.
Sear's Kenmore brand is the WORST. We outfitted our remodeled
kitchen with all new Kenmore "Elite" appliances about 2 years ago, and
have had repair calls on the stove, refrigerator and microwave (still
doesn't work right after 2 service calls). My favorite was the Trio
"Elite" refrigerator, which completely died on us so we lost all the
food in it. Called 1-800-4-MyHome, and they couldn't be bothered to
send someone for TWO WEEKS, so we called an independent repair
service. The independent told us that the Trio fan motors are pieces
of Korean junk and that he's replaced several on brand newish
Oh, and we had a Sears repairman DRAG the stove across our hardwood
floor in order to access the back of it...no cardboard or anything on
the floor, just dragging it along the wood making gouges as he did
so. His reply? "
THOSE WERE ALREADY THERE"
Yet the gouges began where the stove started and ended where he had
dragged it. We tossed his ass out of the house and after MANY calls
to Sears, finally got them to admit it was their fault and got them to
pay to repair the floor.
Sears is to be avoided at all costs. Kenmores are junk, and
Craftsmen items are not much better, and their customer service is
Forever Craftsman warranty for socket sets and some hand tools only, all
else normal warranty, 90 days, 1 year, whatever. Some Kenmore's rated tops
by Consumer Reports, but we found our large appliance fails multiple times
just after the warranty. Wife stay away from Kenmore no matter how good the
After retirement, I continued my association with Sears at a Sears Hardware
store. We used to have the girls behind the counter rebuild ratchet
wrenches when they weren't busy so a customer with a bad wrench got one of
those rebuilt units instead of a new one. The only time they got a new one
was when we didn't have a rebuilt one in stock. I've heard that the hand
tools don't have the lifetime warranty any longer, either. It used to be
the custom for scavengers to hit the garage sales and pick up old defective
Craftsman tools, bring them to the nearest Sears and exchange them for new
and then sell the new tools at a flea market. That was in Arizona, anyway.
The stores finally started getting the name of the scavengers and would
then no longer exchange tools for them. Of course, they'd just switch to
another Sears store, I think.
I worked as a CSR for a home warranty scam^H^H^H^Hcompany for a couple
of years, and there was a "deal" between the company and Sears that
for most appliance repair claims, Sears (aka "A1 Home Repair
Services", dba "Sears Home Central") was to be advised to the
homeowner (or claim-maker) as the "Preferred Contractor".
In turn, Sears marked their prices down pretty dramatically.
Now, from region to region and area to area, there were some competent
Sears techs, but even a broken clock is right twice a day also.
The sad thing is that the "Dragging the appliance across the wooden
floor, scratching it up, and then claiming the scratches were already
there" act happened multiple times on claims I was dealing with in the
year-and-nine-months I was stuck in the home warranty call center
Oh, and the "Put the dishwasher back in place but forget to connect
back to the drain pipe so dishwater goes EVERYWHERE" trick is pretty
in my many dealings with 1-800-4-myhome with these various appliances,
it's been a nightmare every step of the way. The CSRs either don't
care or have their hands tied, and even when I've gotten passed to the
next level of management, those folks are just about as useless. It's
only when I wrote letters to the CEO of Sears that they started taking
my issues seriously, and even then things could have gone smoother
with a little more customer TLC from them. It's sad, because my
parents and grandparents all thought Kenmore/Craftsman were the gold
standard, but I've found the entire corporation is just a shell of
it's former self. Sears will never see another dime of my money, and
to be honest I'm going to pop open a beer and celebrate when they go
out of business (which I think is a question of "when", not "if")
Aren't thermocouples standard parts in all gas fired appliances and you can
pick one up at just about any hardware store for $5. The only thing you
have to know is how long it needs to be. I always buy the "12 ones because
you can just coil the extra wire and tuck it away. In most cases, a
thermocouple is a universal fit.
So why do you insist on waiting for a service call when you could do it
yourself by this evening. It only takes a small wrench and 15 minutes, less
time than it takes to schedule the service call. You are in a DIY forum
afterall. I can't believe you are waiting a month without hot water, that's
Sears in their ULTIMATE GREED, gouge charge on travel..........
now certinally travel charges are necessary.......
but have your furnace with air serviced, they charge travel TWICE for
the same tech to swap tool kits in his truck.
to me a furnace with air is one appliance..........
it would be ok, to charge more travel if 2 techs were needed. one for
a furnace and a seperate one for say a rider mower.
sears dropped the satisfaction guaranteed or your money back........
gone when K MART took over.
recently sears sold the craftsman tool name and now licenses it.
within a few years sears will be out of business joing montgomery
ward, wt grant, gimbels and so many others in the dustbowl of retail
the craftsman tool name, kenmore appliances, and one other will live
on bought by home depot.......
On Wednesday, April 30, 2008 at 1:47:24 PM UTC-4, Mercellus Bohren wrote:
The reason they are slow is they are having to send entire gas assembly. t
hose that said all you have to do is replace thermocouple have not tried
it. This is a sealed assembly there is a 2 piece block that goes aroun
d the thermocouple . Try putting that back together. This water heater i
s very difficult to repair and extremely difficult for a plumber to c
harge a reasonable amount for a repair.
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