Are these things worth it?
Bought a lifetime guaranteed garden hose from Sears Hardware. It got a pin
hole in it. Called Sears Hardware, asked them what I needed to return it.
They said just bring the hose back. I've had the hose for about 6 years, of
course I didn't save the receipt, Sears said I didn't need it anyways.
Got to Sears, they informed me I needed to send the hose back to the
manufacturer, because it wasn't their brand. Hold on, I bought it here, you
told me to bring it back. Nope, send it back to the manufacturer, and
you'll need your receipt.
Fool me once........................
If you buy something with a lifetime guarantee, and don't save the receipt and
guarantee statement, what do you expect? Sears has been pretty good to me on
their hand tools. If it's obviously theirs, no receipt is needed.
Was it one of the black rubber hoses marked 'Craftsman' on one of the
fittings? If so they should have exchanged it on the spot. If it wasn't
a 'Craftsman', they might be right.
I bought a Craftsman hose many years ago, and have exchanged it more
than a few times now
I've also been taking back loads of broken/worn out hard (commercially)
used craftsman hand tools... often weekly since the 70's and rarely get
any guff off them. Problems usually occur with new employees who haven't
been properly trained.
Another issue is mission 'critical' items we need replaced, but are out
of stock. This necessitated the purchase of a few dupes for use as
That warranty has saved me untold tens of thousands of dollars through
the years... it's a good deal.
Be aware, there are limitations, power and most cutting tools aren't
included... however, strangely enough cold chisels and punched are! Read
the warranty info and ask questions before you buy if in doubt.
They tried to give me a USED ratchet when I brought my broken one in. The
used one barely worked as well.
I asked to speak to a manager, and after a lot of arguing, ended up with a
They tried that on my once a long time ago. I asked for the manager and told
him that when I purchased the ratchet I didn't purchase it in kit form and
expected them to repair or replace it the same way. They gave me a brand
That is why store brand products are generally the best buy at places
like sears and hardware stores. If an Ace hardware brand item with a
lifetime warranty fails, ACE replaces it. If a Sears or Craftsman item
fails, Sears replaces it. If a Radio Shack product fails,adio Shack
If you buy some "name brand" item, generally the manufacturer replaces
it and you are responsible to get it back to them.
And heaven help you if it is some off-brand chinese product and you
need to return it to CHINA for replacement.
When I worked at RadioShack a dozen or so years ago (I was a retiree and
being there was better than sitting at home) there wasn't anything with a
lifetime guarantee. Some items might have a year, but otherwise it was 90
I worked for Tandy Repair, the repair division of Radio
Shack back in 1978-79 and the Radio Shack Mach One speakers
had a lifetime warranty. Negro Americans were returning
the damn things with the terminals and cross over networks
melted not to mention all the drivers and voice coils blown.
It was amazing, I think they were listening to square waves.
Radio Shack did away with lifetime warranty a short time
Not here. I have a screw clamp with the word "Craftsman" burned into
the side. When the clamp handle fell off I took it back to Sears and
they said "Sorry, those are not guaranteed because they have moving
futher sears no longer owens the craftsman brand, they are a licensee
only. kenmore is being sold off, to raise cash for operations.
retail is in a bad way, because of the economy. besides when K mart
bought sears they sold off ALL non retail assests that sears used
vhistorically to survive bad erconomic times.
allstate insurance, NTB tire and battery, their credit card operations
which was larger than retail, coldwell banker real estate, now they
sold off craftsman and soon kenmore.
sears itself is in danger of disappearing adding their name to retail
history like montogomery ward, WT GRANT, woolworths, and a ton of
others.circuit city, just joined that list
its really sad
On Mon, 2 Feb 2009 04:48:51 -0800 (PST), " firstname.lastname@example.org"
When you see WalMart is packed with customers and K-Mart deserted, you
got to question K-Mart management's strategy. I did see another
"shopper" following me around the store, it turned out to be security
was watching its only customer--have not been back since (really, I
don't act shady!?). You'd think K-mart, after many years of retail
experience, would know what it needs to do to compete. When it
finally fails, nobody to blame but themselves. WalMart knows how to
setup a successful retail store. Lots of customers in Kohls too. In
these times, you got to be open-minded, take risks, and pull in more
k mart stock shelves in the middle of the nite so customers dont
which is a excellent reason not to visit, no one has a clue where
stuff is, and theres too few employees to help effectively.
now target does great, lots of helpful workers who go out of their way
to assist the shopper.
in sears yesterday, very few employees.
they refused to let me use a credit card to buy a digitaL TV
but i got one a couple weeks ago at best buy without a problem using
they lost a sale and moved themselves to the absolute bottom of my
list of stores to shop at.
i could of gone and gotten cash at machine but it wasnt worth it
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