Had to do what I absolutely dread this afternoon: Call Comcast for help. >
> There are two DVR boxes. At some point this afternoon, I started getting
> sound dropouts every 45 seconds to a minute affecting any channel I
> tuned in on either box.
>
> At Comcast, because it won't let you speak directly to an agent if it's
> for a technical problem, I had to wait till the automated system
> performed an "X1 Restart".
>
> That did nothing. The boxes were not restarted remoted. I'll give you
> one guess as to why.
>
> An agent called. I kept pointing out that the problem is on their end as
> it affects both boxes. Of course, the system told her to tell me to
> power cycle the boxes. I did. After several minutes, she claimed that
> the signal readings were adequate on her end. I have no idea if it did > anything.
>
> SNR read around 23.3 dB, with + - .2 variation. She had no idea why I
> asked her that but she looked it up and claimed that SNR between 20 and
> 25 dB was good. I don't recall what the ideal SNR is but I can look it > up.
>
> I asked her how the problem could be on my end if both boxes were
> affected. She asked me what brand of tv I used. I said we were
> discussing the signal as received at the boxes, which are the tuners,
> not the tv, and I wasn't using the built-in speakers in the tv anyway. >
> She repeated her query, explaining that Comcast doesn't support
> third-party tvs. I said to her that Comcast doesn't sell tvs and her
> query was irrelevant. She repeated it again.
>
> I told her to end the call and hung up. She called back yet again,
> wanting to know if there was any other way she could be helpful. I told
> her, once again, to end the call.
>
> I suppose she'll call yet again.
>
> I cannot stand help desk clerks who make s*it up like that, instead of
> just saying honestly that they don't know what the problem was.
You seem very unhappy. Maybe you can get a D-wreckTV and Pew-verse bundle from Comcast's competitor?