I needed a replacement part for the door of my old Whirlpool dishwasher
and ordered it from Repairclinic.com. They sent a part that resembled
the original but was too different in width and shape to be of any use.
Since they accept only email communication, it took almost two weeks
of email exchange to come to the decision to send it back for refund.
Their website states that the customer will be refunded the cost of the
part plus any shipping costs if the error is theirs. I enclosed a note
with the returned part pointing out that I should receive a refund for
both the part and shipping both directions. Checking my credit card
account today, I noticed that they refunded only the cost of the part.
It doesn't seem fair. But I'm tired of exchanging email with them.
Anyone else have any problems with ordering from Repairclinic.com? BTW
I later noticed that the same part can be ordered from Sears for about
I've ordered from them with very good results. Price will vary, but they
have been mostly very competitive compared to other outlets. Did they send
you what your ordered? Was the error on your part or theirs? I'm only
hearing one side of the story so I'm not assigning blame to anyone.
Overall. I've been very happy with their service for the parts I've ordered
over the past couple of years. Sorry it did not work that way with you.
go take a look at www.pcappliancerepair.com
they spank repairclinic.com often by 30% or more, and sell strictly
manufacturer's original parts, rather than cheaper knockoffs.
but if you do order from repairclinic.com, please use the links provided by
Jeff at Appliance Repair Aid, so he will get a referral.
he has helped a lot of folks here, including me, and deserves your business
I too have had several good experiences with repairclinic. The last
one was with a touch panel for a Maytag stacked washer/dryer. I didn't
have the equipment to work out if the fault was with the touch panel
or the circuit board so I ordered both. Replacing the touch panel
fixed the problem so I returned the circuit board for full credit. To
my mind this was amazing. Most places won't allow you to return
electronic parts but they did with no questions asked.
I emailed them about a part and all I got was a run around. I quit
there and drove 50 miles to the nearest big city to get the part I
needed. (I live in a rural area). I thought the people at
Repairclinic.com were a bunch of assholes, and I will never do
business with them again.
I have used them twice, and recommend them to others. Did you use
their part number search engine, or did you already have the part number?
Did they send you the part you ordered, or did they substitute?
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I gave them the model and serial numbers of my dishwasher, and described
the defective part. They told me which part to order. It turned out to
be the correct part of the dishwasher but the part they shipped did not
fit my dishwasher. They sent a part that resembled the original part
but was too different in width and shape to be of any use. I'm glad you
found them to be helpful. I did not.
That may or may not be the fault or Repairclinic. Sometimes the new parts
differ from the original and have to be adapted. In most cases, they tell
you how to do it, but not all the time. This is especially true of third
I needed to order a blower for a Kenmore washer last night. I found
them to be $6 more than Sears was charging..
Radio Control Aircraft/Paintball Physics/Paintball for 40+
This is Turtle
Let me explain to you about warehouses and ordering from them.
1} if you get the wrong part no matter who's fauilt, you say OK send me the
right part ! If the warehouse says we can't produce the part then you say well
send my money back.
2} If you get the wrong part , no matter who's fauilt , then you say just send
my money back. You are cancelling a transaction before it can be give a chance
to be filled by the warehouse. In most cases like this they call this just a
change of customers mine and wanted his money back.
I'm not taking up for anybody but telling you about how warehouses think when
ordering from them.
Also if you think appliance place was not good to deal with, You will get
educated with Sears.
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