Ok, so I got a person finally on the line with the power company.
This morning. As stated in their automated bullshit message, you have
to be home, I verified this with the CS rep on the phone, she
concurred, you have to be home to let them gain entry to my home if
they need it. I went home (took a half day off work) and still no
power company tech at nearly 10pm. I've called twice; first to make
sure I didn't miss the tech, was told no, still pending. Several
hours later I call back asking if I'm still "pending" as I've seen no
tech. This CS rep tells me they never enter the home and I do not
need to be here. WTF? What is the next step? I've emailed a
complaint and as I told them (and cc'd the parent company) I won't
let it rest here. If they check outdoors, and what exactly do they
check?, and then don't find something and charge me $80 and leave me
the name of an electrician, and the electrician doesn't find
something in my house (remember, neighbor next door having the same
problem), what is the recourse? In the meantime, mornings now are
the time where the lights brighten/dim rather than in the afternoon
when I first started worrying.
I'm sorry for your troubles with the power company, Cheryl. I don't know
how to get around poor customer service. It's not like you can threaten to
take your business elsewhere. A letter to your Board of Public Utilities
may take months for action. Perhaps bringing in a professional electrician
would be your best bet. They deal with the power company often and may have
their own contacts on the inside that they can call directly.
In the fine newsgroup "alt.home.repair", "John Grabowski"
< on 10 Jun 2004: > I'm sorry for your troubles with the power company, Cheryl. I
The email response I received was just as bad as the phone
responses. They apparently checked the call record, saw that I had
called to check the status after I emailed my question and
dismissed it without an answer to my question about service call
protocol. I had been waiting for a call from an electrician friend
of my brother, but since he works really strange hours, I'm not
surprised that he hasn't called to do a side job. Tonight I found
out that my parents next door neighbors oldest son (I know him from
growing up with him) has his own company and is an electrician so
they are going to send me his contact info tomorrow. I only want a
referral for an electrician, if it is someone I know, all the
better. Today the power isn't fluctuating at all so I'm not as
worried but this is the history of this. I called the power company
when I got home from work tonight to see if they had been out here
and it was still "pending". Amazing.
What state are you in? I might know someone who could intervene if your in
the right state.
All they are going to do is measure the voltage at your service for a few
minutes. If within tolerances they will leave. I had said you need a
recording voltage meter for at least 24 hours a week would be better.
I do not recall if your neighbor is on the same feed/transformer. Are they?
Start keeping a log of who you talk to and when. You might need it. Get
everyone's name and or id number.
And keep us informed of your progress.
Just like last summer, I'm finding my entire home loses power 2x a day, for a
signifigant amout of time that every morning when I wake up, and every
afternoon when I return from work, every clock or digital device w/o a backup
battery is flashing or reading "PF" (power failure)
Others in the neighborhood report the same events. I suspect what's going on is
the utility periodically throws different switches depending on how they're
"wheeling" power sources, and some switches are breaking before others are
Power supply problems are a royal PITA.
The power company has a recording meter they will loan you for 24 hours to
measure and record the line voltage.
Here's one you BUY for $25.00 (last bid)
Don't forget to tell the power company you have a small child in an iron
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