Ok, so I got a person finally on the line with the power company. This morning. As stated in their automated bullshit message, you have to be home, I verified this with the CS rep on the phone, she concurred, you have to be home to let them gain entry to my home if they need it. I went home (took a half day off work) and still no power company tech at nearly 10pm. I've called twice; first to make sure I didn't miss the tech, was told no, still pending. Several hours later I call back asking if I'm still "pending" as I've seen no tech. This CS rep tells me they never enter the home and I do not need to be here. WTF? What is the next step? I've emailed a complaint and as I told them (and cc'd the parent company) I won't let it rest here. If they check outdoors, and what exactly do they check?, and then don't find something and charge me $80 and leave me the name of an electrician, and the electrician doesn't find something in my house (remember, neighbor next door having the same problem), what is the recourse? In the meantime, mornings now are the time where the lights brighten/dim rather than in the afternoon when I first started worrying.
- posted
19 years ago