I promised the 21st Century Insurance rep on the phone today that I
would spread the word about how poorly the company has performed and how
difficult it has been to deal with for the past 12 months.
First, thanks to 21st for forcing me to shop around!!
After being with 21st for over 25 years, service went down and premiums
went up the moment Farmers purchased the company.
My first negative experience was about 3 years ago, when a tow picked up
my car on a flat bed, then instead of dropping it off at the garage 2
miles away, made several other stops. When I called the garage 4 hours
later, they had not seen the car. A call to the tow company revealed
that the driver was at a donut shop about 2 miles from the garage
"working on another call." 15 minutes later he dropped off my car at
the garage. Contact with 21st was a waste of time. Then next time I
needed a tow, they used the same service, only this time I refused it.
Geico, Progressive and AAA premiums are all LESS THAN HALF the price of
21st Century! So one year's saving almost pays for the extra costs
that I incurred due to 21st Century's failure to answer the call to
provide towing even after calling repeatedly for 45 minutes, and for its
refusal to reimburse even a part of the $75 charge that I paid instead.
Also, I made double payments last spring because of planning to be out
of town for the 2nd payment. Instead of applying them to 2 payments as
requested, they deposited the payment as one payment, and then canceled
the insurance after the deadline for the 2nd payment. And then, charged
a cancellation fee and a reinstatement fee.
Finally, when I let my insurance expire earlier this month, they
promised to invoice me for another cancellation fee.
PS -- I forgot one thing... I called 21st three months ago asking what
the premium would be if I dropped one of my 2 cars. The "savings" was
about $5 for 6 months. So I did not drop the coverage. Within a
couple of weeks, I got a letter from DMV saying that "because you no
longer have coverage".... asking for a "non-operation" certificate.
That's all I needed -- fun with DMV. That also meant having to pay for
another 2nd smog certificate.
A word to the wise.... Stay away from Farmers & 21st Century.