Yeah, they lost me; that was my last Ford. Disappointing as the truck's performance was, what really got me was their attitude and lack of ownership of the problem.
Best resolution would have been, "Hey we're gonna' swap that problem child out for a nice new truck for you" or maybe "We're gonna offer you
95% of your purchase price as a trade-in for a new truck."I might have even been mollified with "We're really sorry. That model just wasn't one of our finest. Please accept this coupon for two free oil changes and a car wash."