OT. L.L. Bean return policy

[Dean Hoffman]

is changing. It will be one year and with a receipt. or

[Bob]

I've never returned anything to LL Bean because their products have never failed me.

[rbowman]

That leaves Refunds & Exchanges Incorporated as the place to bring your boots to when they fail after a ten year trek in the Himalayas. I watched one guy exchanging an incredible pile of junk for cash as he tried to work up the price of a fix.

[micky]

I heard about that. It's not one extreme to the other, because a year is a year, but it seems they could have tightened the rules a lot less.

That's what I mean.

[micky]

New management?

[Ed Pawlowski]

Abuse. Too many people taking unfair advantage. Many other stores have tightened the rules in recent years for the same reason.

[Bill]

I know folks who more than take advantage of such policies (such as buying something at a garage sale and returning it to the store for credit--and worse). Their sense of "entitlement" escapes me... Go L.L. Bean.