I got involved with one of those voice-response phone menues while
trying to resolve an unusual problem with a cell phone this weekend.
The robot-lady said, "If you want help with a payment, say 'Payment.'
For your account balance, say 'Balance.' " Etc.
I went through this a few times but none of the options matched what I
wanted. Finally, I got fed up and said, "I want to talk to a real
"Fine," said the robot-lady, "I'll connect you with customer service."
Then a real person came on the line. I'm not sure if all voice menues
are programmed to respond to the words "real person" but it's worth a