Those ads that are on TV are a real joke...not that I expected
otherwise..but someone should sue HD, for false advertisement. I
recently went to my local HD to look for a storm door replacement. I
was told by the salesman that they would have to send a measurer to my
home and there would be a $30 charge, which would be deducted to the
price of the new door, if they do the installation. I hesitated, but
its either I agree and get it done or not. So I reluctantly agreed.
Well, I was really taken aback when a couple arrived to do the
measuring. They were a ma and pa pair. Judging by their accent, I think
they were from Russia or one of those slavic country's...nothing wrong
with that, per se. The problem? First, it was their accent...they spoke
broken english...they were in an arrogant mode. After taking the
measurments, I asked to see it or at least make a copy of it, and she
said HD don't allow to show it. I demanded that I paid for it and i
want to see it. She was just about to hand it over to me to look at it,
and as I was to accept it, she withdrew quickly and cursed me in her
native tongue and took off in her car. I yelled that I was going to
tell HD..but that didn't phased them. I called HD and spoke to the
expeditor and she said she would make a note of it and would call me in
3 days to let me know what the measurements are. Where the heck does HD
get these people? I was looking for a professional man or woman, who
could explain to me what and why they were making such measurements in
an area, where I was told by one of their salesman on the phone, to
just measure the door only I knew that was wrong, I have had
previously installed jambs to accommodate the door i have now. I know
its not the standard size..but I thought at least they were installed
already and make a custom door to fit in. I wonder how cheaply HD is
paying these people that are sent to measure only. ..maybe that was the
reason of their arrogance.
You agreed and they showed up. How do you know they cursed you? I
never knew HD had an "expeditor", that sounds important.
"Well, it doesn't happen all the time, but when it happens, it happens
"Cheri" <gserviceatinreachdotcom> wrote in message
We as a society never will. The reason is we SAY we want quality, but what
we REALLY want is low prices. You can't have both. As a businessman, I'll
never forget a quote by an electronics (stereos) executive regarding the
sound quality of his products. "I'd be very happy for consumers to desire
products from Company A, but buy products from our company."
In other words, when a company has to choose between having a couple
customers who are happy, and having a lot of customers who keep bitching but
also keep giving them plenty of repeat business, it's a complete no brainer.
The service from companies like Home Depot and Best Buy will always be crap.
And that's the way we keep it.
[snip story of measurement and disillusionment]...
What, specifically, was in an ad that was false? I see nothing in your
story that implies any breach of promise could have been made. You
asked for a measurement, they sent somebody out to measure. The rest
was, undoubtedly, not necessarily the best in terms of customer
relations, but where is it written (or even implied) that you are
"owed" the measurements? All HD has agreed is to supply an installed
door into the opening which, I'm sure, they would/will do assuming you
don't stop them. The $30 front-end fee and the reluctance to provide
data to a customer is to prevent the otherwise inevitable "drive-offs"
that would otherwise be the result--they measure, the customer takes
the measurements and goes somewhere else. Sad to say, I can't blame HD
given the state of most customers these days.
As for going to HD in the first place for anything but a standard
off-the-shelf run-of-the-mill item, enough said...you don't go to
McDonald's for prime rib.
The $30 front-end fee and the reluctance to provide
All true but then the customer should be given what he paid for ..the
measurements. I doubt any other dealer would order a door based on those
measurements but would want to send out their own contractor. Used to do
kitchen remodeling sales for a large retailer that advertised "free
estimates". I could walk in and within $500 or so tell the customer what it
was going to cost to remodel. What the customer wanted was a complete set
of plans they could take to HD to order cabinets for self install. I told a
customer once that it was going to be around $7000. She went into a tirade
about how that was what they had paid for the house 40 years before and no
way would they put that into a kichen remodel. I started to pick up my
books and she stopped me and said "well, go ahead and draw up the plans
anyway". Yeah right.
I can. Either one I'd be ok with, but both is stupid.
If HD is going to charge up front $30 bucks to go and measure
the door, why do they CARE if the customer then takes the measurement
elsewhere? I'd be perfectly happy measuring people's doors at
$30 a pop.
I hate Home Depot. They have a better selection and more professional
people at Lowe's or my lcoal mom and pop Do-It Hardware store. And they
don't run out of important items at Lowe's. They know how to reorder.
Home Depot dose that for a lot of things I brought a set of room
measurements to the inch extremely detailed , door layouts beyond any
blueprint. They said they have to come out and measure it for $50 dollars.
They told me all carpet places charge that, Well home Depot and Lowes are
the only two I've run into. My answer to them was if your to stupid to give
me a price from my drawings. then your not capable of installing my carpet.
Also the one time I ordered a door from HD it was all screwed up the jambs
were all broken. I just made new jambs myself. I also at the same time
ordered windows standard size, That was just a total nightmare, the manager
would hide when he saw me. HD is the kind of store that if it's on the shelf
and you know what you want you might be OK. I'll never order anything from
them again. Also their wood is really high priced and crap. Here's my
advice, why should you pay for someone trying to sell you something. A
When I was Contracting I never charged to look at a job and give them a
quote. The big box stores prices really aren't that good to justify charging
to measure. There a ton of Mom And Pop carpet and flooring stores, the one
thing they do have is real service.
The regional warehouse is right down the road from my office but I can't
remember the name. It is a pleasure to do business with the locally
owned appliance stores who provide real service.
For example,I needed a refrigerator for an apartment I own. I called a
local shop and did everything over the phone including arranging for a
call 20 minutes before the truck was going to be at the apartment so I
could go over and open the apartment.
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