I'll have to follow up with the common theme here, finding any
associate (let alone one in your department of interest) is next to
impossible. It's one thing when you can't find someone to ask a
question, but it's even worse when you NEED an associate in order to
make your purchase, in my case flooring. This flooring was also a
special order, something I'll NEVER do at Home Depot again. I ordered
mu flooring in early November..... still waiting. Lowes is much better
in all the complaints above, we've been driving the extra 10 minutes to
Lowes instead. While Home Depot does have cheaper prices, Lowes has
better selection of goods and much better help.
I perfer the self-serve checkouts. It would piss me off, though, if they
were the only thing available.
Some people are great at royally screwing up the flow and must have regular
checkouts to go to so they can get out of my way!
"Never ascribe to malice what can equally be explained by incompetence."
No 14' lumber.
No yellow pine lumber.
Too long to check out.
Not a good selection of materials.
Terrible corporate credit card system.
Way too hard to discount large orders, or to get the same
discount with follow up purchases.
No support for contractors.
No real delivery except to curb.
No discounts for contractors.
Terrible special order system.
Terrible delivery times for special orders.
Terrible tracking of special orders.
Associates are NOT knowledgable about products.
No loaders to help load.
Low paid, low skilled installers of products.
No bulk items.
Shall I go on...?
Right From there own web sight , get the rubber boots on and read
Home Depot Customer Care
The Home Depot is dedicated to providing our customers with
excellent customer service. If you would like to contact us with a comment
or complaint, please call our Customer Care Department where one of our
specialists will be able to speak with you personally. The Customer Care
Department is available Monday through Friday, 8 a.m. - 8 p.m. ET, and
Saturday and Sunday, 8 a.m. - 6 p.m. ET. We are always appreciative of our
customer's input and will work with you to provide the information you
require or a solution to your problem. Call 1-800-553-3199.
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1) I used to rent a Rug Doctor regularly at the local (Illinois) HD and
they would consistently charge sales tax when there should have been no
tax at all. I had a debate with a headquarters person on this. IMHO it
should be simple enough to program the systems to not invoke sales tax on
certain SKU's and not require the "associate" to hit an extra key. HQ
person insisted it was purely unintentional as any money collected would
just get shipped off to the state. I said I agreed it wasn't deliberate
but she was wrong when she said they didn't profit by it because of the
way the Illinois tax form works (At least when I was familiar with
Illinois' form one did not report tax collected; one reported gross sales
then backed out non-taxable amounts. So excess tax they collected was
indeed theirs to keep.)
2) As others have said "associate" is a stupid term. Nothing wrong with
being called an employee.
3) I vaguely remember some issue I had with drywall screw packaging. I
think it was that they boxes weren't clearly marked what type of drive
and length and I wasted lots of time judging them through the windows or
looking at boxes others had opened. Menards (the nearest competitive big
box home center) has them much more clearly marked and even color coded.
Something they need (needed) to work out with their vendor.
Here\'s a question that could warrant a new thread:
For all the complaints about HD...what large national chain store whether
Interesting you should mention tires. I just got a set at Wal-Mart.
After installing and balancing the set, the technician disappeared. He
reappeared a few moments later with a manager in tow. The manager went
around the car and torqued all the bolts.
I asked about this odd dance.
"Policy," the service-writer said. "Someone other than the mechanic,
preferably a manager, has to sign-off on the lug-nut tightening."
I was modestly impressed, though having a customer's wheels fall off on the
freeway is, no doubt, a learning experience.
On Sat, 10 Dec 2005 08:08:54 -0500, "SeaKan"
:i work at an hd. just an associate. what are your biggest pet peeves about
:hd? anything in particular?
What's an "associate?"
Pet peeves, let's see:
Sometimes the music, but mostly it doesn't bother me as much as, say,
Many times I can't tell what the price of an item is - you just can't
tell unless you get someone to scan it, and finding someone to do that
usually isn't easy.
Many times the person you can find to ask a question doesn't know the
They don't carry as big a selection of a lot of items as a big dedicated
My local HD for a while had a policy where they wouldn't let me in the
store with a backpack. I guess they had serious stock loss problems due
to shoplifting. This was a PITA for me, who usually goes on a bicycle.
It wouldn't have bugged me except for the fact that they wouldn't check
my pack! Every other store I've ever gone to that wouldn't let me roam
the store with my backpack will let me check it.
Many times their prices aren't the best, but you can say the same for
any store, in my experience.
In any case, HD is definitely my favorite source of home repair
:> They don't carry as big a selection of a lot of items as a big dedicated:> hardware store.
:They carry about 500,000 items but don't have what you need. I'm fortunate
:to have a local hardware store that carries few items, but seems to always
:have what I need for a repair.
I don't always think of it, but it's true. The Truevalue hardware store
around 1/2 mile from me often has the item and often it's priced very
competitively. Also, it's not only way faster to get there, it's way
faster to get in and out of the store. Also, the guys who work there are
very quick to help you and they usually know their merchandise.
when I went there, the manager followed me out of the store, walked me
to the car and asked me was there anything else he could help me with.
what can I say
Lowes is alright, it all depends on which one you're at (mostly)
I think Lowes has been beat down by the public. (sorta)
numbnutz coming in asking where the hammers are.
Do you folk have a store map, or does that defeat the compulsive
:> i work at an hd. just an associate. what are your biggest pet peeves about:> hd? anything in particular?
:when I went there, the manager followed me out of the store, walked me
:to the car and asked me was there anything else he could help me with.
:what can I say
:Lowes is alright, it all depends on which one you're at (mostly)
:I think Lowes has been beat down by the public. (sorta)
:numbnutz coming in asking where the hammers are.
:Do you folk have a store map, or does that defeat the compulsive
Store map? Where do you get those? For HD? Lowes? I don't know of any
stores that have store maps except maybe the large department stores
I've never been in a Lowes. The closest one is around 15-20 miles from
If a manager followed me out of a store all the way to my car I'd be
afraid he'd have me pegged for a shoplifter.
A Lowe's opened here this July. They were giving out store maps then.
I just went back to check if they still had any LED holiday lights.
They still has some, especially the yellow ones (that don't look as
bright as the other colors). The "security" device beeped and I
Having read the entire thread thus far, I have to say most of the
problems with HD have been discussed.
You knew there was a "However", didn't you?
As a general rule, if you feel the need to ask a question while at HD,
a question that involves more than the usual "Where is it?" kind of
question, the customer (being me in this instance) is almost always
better off simply leaving and patronizing a real supplier for whatever
parts or materials.
Here's the most drastic example I've experienced.
Needing some valve seats for a faucet one day, I go to HD expecting to
find a bin full of various seats. I expect to be able to look through
them and find the one I need, pick out two, pay for them, and leave
happy. I knew there was a problem when I felt the need to ask even the
simple "Where is it?" question. I ask an employee in an orange vest
where are the valve seats? He directs me to a small display on the end
of the aisle. I look, and I see miserable display. I ask him where are
the rest of them? He, very self- assuredly, responds that there are
only two or three different valve seats.
I'm serious. He seemed to believe what he said. Only two or three
different plumbing valve seats found in typical homes.
I leave. My next stop was a real plumbing supplier. It is a fair
distance away, but that one stop at HD for a couple of valve seats
taught me to spend my time wisely. Don't go to HD for something if
there is even the slightest chance they may not have it, since if
there is that chance, rest assured it will happen. Rather than drive
all over looking for plumbing parts at HD or Lowes, or even the local
hardware stores, I go to a real plumbing supplier who I know will have
the parts, even though it means I can't get those parts on a weekend
and it means extra miles. Even with those considerations, time is
saved by going to a real supplier instead of an overly generalized
Others have mentioned the crappy wood they carry. HD will sell an item
like a lawn mower, yet not carry things like blades (another
experience I've had first hand.)
Others have mentioned a lack of any help at the stores. My (at the
time) seventy year old father once got into an argument with no less
than two "associates" about a canvas, weatherproof tarp. He asked
(that fatal mistake, again) where they were as they were not where
they were the last time he needed one. The first "associate" couldn't
find it, so he asked another, who said they have never had them. My
father, with these two numb-skulls watching, finally finds a box of
them on an upper shelf, he looks around for a ladder, and not seeing
any, proceeds to climb the shelf to retrieve one himself since no help
was forthcoming from the two obviously impaired "associates."
I had to perform a similar routine when buying a chain saw, except
there were no "associates" to be found at all, much less a ladder.
Climb the shelf to obtain what I'm looking for.
The biggest problem with Big-Box Stores? They come into a market, make
a big splash by having good prices and stocking lots of items, drive
smaller, dedicated suppliers out of business, and then proceed to tell
their customers how and what to buy. This is why I try to buy lumber
from a real lumber yard, plumbing parts and supplies from a real
plumbing supplier, roofing materials from a real roofing supplier,
etc., etc., etc. In each and every one of these cases, I spend less
money, less time, have knowledgeable employees to ask any questions I
need to ask, and in many cases (lumber and roofing in particular) they
will expertly load my truck, which is something the fork lift drivers
at HD never seem to be able to learn how to do.
Good luck with your new trade. You're gonna' need it.
(Remove the Primes before e-mailing me)
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