Many of the "associates" are not customer oriented.
Just one example. I needed a sheet of plywood cut and the "associate"
complained that he had other work to do. THIS IS HIS JOB to cut sheet
Some "associates" are knowledgeable, but others can't tell you where the
The merchandise is strictly mass market goods. If you want a better quality,
off to the local stores. I'd never buy another screw at HD as they are
strictly junk compared to what I get at many other places. HD is good for
lightbulbs, some tools, and a few brand name commodity items, but not a
consideration for appliances (better service and pricing locally) or a
decent grade of lumber. I bought my Pella patio door at the dealer right
cross from HD as the HD store only sold a cheap version, not the better
BTW, why do stores use the term "associate" when you are really a retail
clerk? There is no shame in that and I imaging the pay is about the same.
One thing I hate about the HD we have in our town, is once you finally
succeed in finding what you are looking for, then try to check out, you
can't get out of the place.
There's numerous checkout lanes, with only 1 staffed. It's getting like
that everywhere though unfortunately. When a company/business looks to
cut overhead costs, and increase its profits, it seems it always points
its finger to the employees. Mark
Was recently in Mesa, AZ. Went to two different HDs and only one checkout
lane staffed at each. Several customers just left their carts and walked
out the door. I asked a manager why and he said they can't get people to
come work for them. He said they even hit the malls to recruit people but
they either don't show up or can't pass the drug test when they do. At one,
I figured out that the one checker they had was called out of bed on his day
off to come in at the last minute because someone didn't show up for work,
from what he was saying to other associates.
I think by the way, that the word "associates" was started by WalMart to
make their employees feel better about working for so little money. Kind of
like giving someone a title rather than a raise.
it always amazes me when companies talk about how they can't hire people.
if you pay decent wages, you'll get people. simple economics.
to hear them tell it, you'd think they were required by law to limit wages.
After 40 years in the corporate world it amazes me how employers want
honest workers who will lie only for the corporation, minimum wage workers
capable of making management decisions, and so it goes. Such is the way of
Employers are, in fact, limited by law as to what they can pay.
I've had employees, even recently, that were not even worth $1.00/hour but I
had to pay them over five times that! Then I had to kick in 6% for their
Social Security, plus Medicare. I had to accrue vacation, sick time, and
And I couldn't fire them for being doofuses because my overall unemployment
insurance would jump from 2% to 16% for FIVE YEARS (I learned that one the
So, you just have to get rid of them creatively.
Write 'em up a couple of times - over their objections, of course - for
acting drunk on the job. Then, with witnesses, find a half-bottle of Four
Roses in their desk drawer.
So, yeah, employers are required, by law, to limit wages.
Never a problem in MA where I work. I hire people with a 90 day trial
period. They can be canned for any reason and it does not affect our rates.
Your state may vary. Of course, after 90 days, it can be a problem is the
good worker decides to not be so good after the trial period.
Exactly like giving someone a title rather than a raise.
Things may have changed in the last 20 years, but if you go back
before then, did you notice that every manager and maybe even below
that of a branch bank was a "vice-president" of the bank?
Remove NOPSAM to email me. Please let
me know if you have posted also.
On 12/13/05 04:56 am mm tossed the following ingredients into the
ever-growing pot of cybersoup:
Probably goes with the inflation of degree names: are US physicians
better physicians than their UK counterparts because the US degree is
called "MD" ("Medical Doctor" or "Doctor of Medicine") whereas a British
physician typically has two Bachelor's degrees ("MBBS" = "Bachelor of
Medicine, Bachelor of Surgery")? Or is a US lawyer with a "JD" ("Doctor of Laws") more qualified than a UK lawyer with an "LLB" ("Bachelor of Laws")?
On Tue, 13 Dec 2005 12:37:41 -0500, "Percival P. Cassidy"
I thought that stood for "jockey of disks".
They used to give LLB in the US too, and I know from what they told
me when I sojourned in law school that they changed it to JD, maybe in
the 60's**, so give it the sound of the same status as MD or PhD..
**I think JD may go back much longer in some schools, and LLB might
have lasted longer in others. Not sure.
I didn't know that a British doctor was a MBBS.
My father was a DDS, a Doctor of Dental Surgery, I guess because he
graduated from the Department of Dental Surgery of the University of
Pittsburgh in 1915. I think it took him 3 years, which I believe
was (much?) more training than many others got who practiced
dentistry. (I still have his "Opium, Coca Leaves, Marihuana, etc."
Remove NOPSAM to email me. Please let
me know if you have posted also.
Hang on Mark, things may get better at your HD in the future. The three
HDs I useshop at here around Red Sox Country, depending on where I
happen to be at the time, have at least a half dozen "self checkout"
stations and one "Associate" located there to give shoppers a hand with
stuff too large to slide over the scanner stations or other checkout
I held off trying them for a few months, then used one when the lines at
the open regular checkouts were atrociously long. I was pleasantly
satisfied to see how easy and fast it was. Wot the hay, If I'm going to
be my own clerk in a "self service" store, I might as well take it all
Jeff (Who remembers when department stores all had "floorwalkers".)
The other day I was looking a light bulbs, the guy dropped a box and I
pulled out a bulb off a display that was broke, He would not respond to
my stating this and when I found A 4 pack of floodlights misspriced he
ignored me. Oh well we all have bad days it happens everywhere..
Get some doughnuts for the Free coffee.
m Ransley ( email@example.com) said...
Sometimes this "I couldn't care less" attitude works to the customer's
benefit. I was once with someone who was purchasing about 50' of 10/3
cable for a clothes dryer. The person cutting it must have wrote the
SKU code for 18/3 speaker wire or something that is about one-tenth the
When the cashier entered it and it came up for something like eight
bucks, we questioned it and she replied, "Oh well, that's what it says".
"Never ascribe to malice what can equally be explained by incompetence."
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