Unlike some previous posters, I have had very little problem getting help in
our local HD. There are knowledgeable staff in the tool/hardware/plumbing
areas that I frequent.
My complaint is that the stock of repair/replacement parts and accessories
is limited and only for whatever line they are currently pushing. I can buy
something like a faucet or a door lock and a year later, all the related
items are off the shelves.
1) Are you experienced with any kind of home repair at all? Gardening?
Anything? If not, then all you can really do is tell people where things
2) Arrive at work 15-30 minutes early, and tell your boss to leave you alone
while you slowly wander the store, getting to know where things are. There's
nothing more annoying than asking an associate where to find a product, only
to have the associate say "I think it's aisle 14 - let's look", and take you
for a walk. I don't need to take a walk with someone else who doesn't know
where something is. I can walk alone, and probably faster.
Experts agree the best merchandising practice is to take the inquiring
customer to the object of his desires and put the product in his hand. If
you don't like that technique, simply tell the clerk: "Just tell me where it
is, I don't want people to think you and I have a, you know, 'special
The Chinook Bookstore (somewhere in Colorado) used to have two signs hanging
from the ceiling. One was large, yellow, and said "The Big Yellow Sign." The
other was similar, but green. When a customer asked if the store had a copy
of "Collecting Locomotives For Fun & Profit," or "Toilet Tissue Origami,"
the clerk would nod, point, and reply: "It's just to the left of 'The Big
While amusing, I'm not sure the customers liked the plan and, for sure, the
Chinook Bookstore never sold a single copy of either book.
You're right. It's best to take the customer to the product. And, that's
actually company policy at HD, and other places, like Bed Bath & Beyond
(where, for some reason, the employees really DO know where things are). My
point was that too many associates at HD will wander aimlessly with you
because they have absolutely no clue where things are, nor do they have even
a logical guess as to where they should be.
I don't like that either, but I don't trust anyone to actually
remember the aisle numbers, so I'm forced to let them do that.
What they should do is publish a big directory of things and where
they are located. And hang it from a wire at a few places in the
Supermarkets should do that too. The Giants in Baltimore etc used to
have 8 summary directories on four signs hanging from the ceiling.
The new owners lowered that to 4, but the problem is not so much
finding vegetables. It's finding obscure things like horseradish.
Remove NOPSAM to email me. Please let
me know if you have posted also.
I sort of agree with this - it looks bad for the company when an associate
starts a sentence with "I think...".
I understand that every employee will not know where everything is in the
store, especially if they are fairly new. A more positive and helpful
reply would be, "I am not familiar with the department where that is, but
let me take you to someone who is..." I know I will have a better chance
at getting the information from the right person, and I just may see them
sooner than if I sought them out myself and had to wait for others asking
I'm not so sure that being taken on a walk is such a bad thing. Granted I
don't want the walk to start with "I think...", but the associate going
with me is showing that he/she stands by the answer they are giving me.
Meaning, they are not simply pointing me to another aisle in the hopes that
I will leave them alone. If they go along and it ends up being a store
tour because they are not so sure of where things are, they have to deal
with me (and possibly my wrath!).
"Never ascribe to malice what can equally be explained by incompetence."
What do you mean by Associate ? outside vendor? I would agree with most
everything I've read ( except the one person that never has a problem ) I
would add NO checkers I have left many full carts and walked out. I go to
Lowes first they have checkers less than 1/4 Mile apart. The one that put me
over the edge Special order God help you if you do, I never seen something
more screwed up in my life. Brings the saying "You got my Money, what
happened to my service?" HOME DEPOT the store you love to hate.
Why are pnuematic nailers in with the nails and not the power tools/air
I know, a minor point. I'd say not being to find an associate when needed.
I know you have work to do and having worked in retail it is very difficult
to do your work once the store is open.
Perhaps one associate should have an orange jacket and that would be the
person you ask for assistance. The other asssicate(s) in the area may then
get their work done, or at least more of it.
Or, they'll need to hire an overnight crew to do the required work while the
store is closed and allow the retail hour associates to assist customers.
We did this in 24-hour grocery stores and it worked very well for the price
of the overnight premium.
Your bold and brave to be asking such a question
Ever looked at the grocery carts? Fine for groceries. Put a 8 foot 2by
across one and push it around.
Checker locations are not set up for anything of length.
Just how hard would be to have a cart that locks it's wheels? Ever tried to
load drywall by yourself?
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