I am finding it impossible to get Home Depot to finish a kitchen remodel they
started 18 months ago. When we signed the contract, I recall something about
binding arbitration as our only recourse in the event of a dispute, but I cannot
find anything to that affect in the documents I have. Contacting the local HD
and corporate in regards to this has been fruitless.
I live in Northern California. Does anyone know what their policy is, and how I
can obtain more information, or have additional suggestions on how to proceed?
On 9/30/2005 5:26 PM US(ET), bregent took fingers to keyboard, and typed
Take it up with the BBB. http://www.bbb.org /
They always contact the business for confirmation when they get a
complaint. It worked for me when I had a complaint about a credit card
Better Business Bureaus accept complaints that meet the following criteria:
The complaint includes the complainant's name and postal address;
The complaint includes the company's name and provides sufficient
information to determine the company's location. A mail address or phone
number (except for toll-free numbers) will ordinarily be sufficient;
The complaint seeks assistance from the Better Business Bureau;
The complaint is from a customer, or the customer's authorized
representative, of the company complained about. Authorized
representatives include lawyers and guardians or caretakers who are
filing on behalf of minor children, the elderly, or persons with
The complaint relates to a marketplace issue (see below for a list of
complaints we cannot handle);
The complaint alleges a problem experienced with the services or
products that the company provided or agreed to provide;
The complaint is not in litigation and has not been resolved by a
previous court action, arbitration, or settlement between the parties; and
The complaint contains no abusive language.
On 09/30/05 06:47 pm firstname.lastname@example.org tossed the following
ingredients into the ever-growing pot of cybersoup:
Perhaps BBB varies from place to place. I called BBB many years ago and
asked about a particular company and was told that said company did not
respond to BBB inquiries and complaints. This was sufficient to steer me
away from that company.
Percival P. Cassidy ( snipped-for-privacy@NotMyISP.net) said...
The trouble with the BBB is that much of the public think that they are
some sort of ombudsman to sort out problems.
They are simply a database of complaints, and if used BEFORE hiring the
services of a company, can be a source of information on whether the
company is reliable or not.
The fact that the BBB has "members", is a source for concern as it raises
a conflict of interest aspect. That said, it only means that a consumer
has to weight the information from the BBB with the fact of whether the
company in question is a BBB member.
For instance, if the BBB had no complaints on a company and the company
was not a member, that is a good indication that the company is reliable.
On the other hand, if the no-complaint company is a BBB member, it would
indicate that more homework was needed on this company before a
conclusion could be drawn.
"Never ascribe to malice what can equally be explained by incompetence."
BBB is where you check BEFORE you buy.
Do you have a FOX network tv station there? (any network
will do, but Fox seems more aggressive here.
Most stores and contractors tend to prefer NOT to be on the
evening news, unless it's showing how they fixed the problem
this morning ;-) And there isn't even a filing fee.
Seems to work in Dallas, even if volunteers or another
contractor shows up to finish the mess. And the TV ratings
go up when they show the contractor carted off to jail a few
-larry / dallas
Their policy is to get your money in return you get no service, no real help
and no satisfaction. But on the bright side you get half of what you
ordered, half ass job and more grief than you need. Home depot is a store
if it's on the shelf your fine. As someone mentioned The Better Business
Bureau That's the only thing that's a bigger joke than home depot. Do you
think a business as large as H D gives a rats ass about the Better Business
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.