I had a 20 year old Moen gold tone faucet where the gold tone corroded
around the faucet end.
I emailed Moen with pics and they emailed back saying they don't have
the gold tone faucet anymore, and to pick another replacement.
I did and they sent me a new faucet.
I think i have you both beat. In the kitchen I had a Moen with a filter
option built into the spout. Press a little button for filtered water.
It was in the house when I bought it but was told it's only a couple
years old. Using a multi color LED it lets you know when to change the
filter. I didn't have the instructions, so I looked it up on their
website. The instructions were NLA. I emailed about it saying surely
someone can make a copy but instead I got a reply apologizing for not
having that part number in supply and NLA. Along with that they gave me
my choice of any brand new fixture similar to what I had! I ended up
using the old one until the filter, and the one spare filter were shot
(a voice conversation with someone in tech support told me what the
different color LED's meant). So about 1 year later I installed the new
When I talked to Moen about the bad 1200 series valve in my faucet, they
told me that the thing was not under warranty as their buy it for life
warranty did not start until the 90's. I should have told them it was only a
couple years old as they still use the same cartridge in the new ones.
On Feb 4, 10:08 pm, email@example.com wrote:
When they started charging shipping for their constantly problematic
kitchen faucet I had (fairly new, but 2 or 3 defective cartriges and 2
leaky sprayers, total), I decided that if I had one more problem, that
I'd rip the lemon out. My time and inconvenience are worth something.
I now have a Delta.
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