Dollar Tree, victor NY, bad customer service

Stormin Mormon · 2008-02-11T18:24:55+00:00

Just had the worst customer service I can remember in my entire life. At aDollar Tree, in Victor NY. I've had good service there in the past, which iswhy this is so exceptional. The clerk, a teen boy, with the name tag"CAMERON" asked if I was finished so he could cash me ot. Needed to get hisdrawer open so he could give the other lady her change. I said I wasn'tsure, but what the heck. Cash me out.He explained that I could continue shopping. He'd done this before, thatsome customers buy one item, and then go back to shopping. So I told him, Iwas finished enough, and he should cash me out. Over a period of 3 to 5minutes, I told him four times to go ahead and cash me out. Or was it five.He kept talking and talking, until finally I used my best drill sargeantvoice and ordered him to cash me out.He kept talking. It became clear that he was abusing his power, and justdangling me on a string. I stormed out of the store. I went home, got thenumber, and called the store manager, and give him a detailed account. Al,the manager, sounds like he's not from NY. Very friendly fellow. Includingreccomend that the boy should be fired immediately. Al says he'll get to thebottom of this. But he can't fire the kid after nine months of nocomplaints. He could if it were something really serious. I explained thatmistreating customers lost him a sale, and may have lost him a customer. Ileft him my name and home phone number, if he needed further testimony.And then I called national, left a message with them, got their voice mail.Same reccomendation. If you've ever been in the Victor Dollar Tree, and hadbad customer service by a dark haired teenager named Cameron, pleaseimediately telephone the store, and tell Al about it. (585) 223-6050.

Feb 11, 2008 31 Replies

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Red Green 18 years ago

"HeyBub" wrote in news:13r1gdpnj62uc12 @corp.supernews.com:

No doubt using currency that says In God We Trust.

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Red Green 18 years ago

Nate Nagel wrote in news:foqu2502555 @news2.newsguy.com:

Red Wings? WAIT! I've seen this kid.

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Norminn 18 years ago

Geeeeeeeeeeeee willikers!!!!!!!! So you BOTH had a bad day. So What?

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NWT 18 years ago

There's a Dollar Tree in Victor? gee, next thing you'll tell us there's one in Pittsford! lol

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Larry Bud 18 years ago

A kid at the dollar store has power?

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JoeSpareBedroom 18 years ago

He could frighten you do death with his amazing pimple array.

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Don Klipstein 18 years ago

I thought the discussion earlier on was about the kid abusing power that I think he could be fired over assuming he even had.

- Don Klipstein ( snipped-for-privacy@misty.com)

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Capri 18 years ago

You let a teenager get to you?????

Hope you don't have any kids of your own.

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wijdg 18 years ago

That's just karma biting you in the ass for all the customers you've screwed over the years with your hackary.

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Stormin Mormon 18 years ago

This morning (Tues Feb 12) someone from corporate called. Said that Cameron is on suspension, pending investigation. And she can't comment on the outcome, it's internal.

Well, at least they sound like they are taking it seriously.

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Stormin Mormon 18 years ago

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Oren 18 years ago

Without Pay, of course!!

Does your state have unemployment compensation for Cameron if he is fired and determined to be eligible?

I'd prefer they huddle and come up with cheaper prices in a dollar store.

The more people I meet, the more I like dogs (paraphrased).

Oren

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