Fed up with calls from telemarketers, Richard Herman of the UK issued
an ultimatum: Call again and he would start charging £10 per minute
for his time.
Herman's warning went unheeded. He continued to receive calls, despite
being on the UK's Telephone Preference Service (similar to the Do Not
Call list). So, he started keeping track of the minutes and recorded
each call on his computer. Then, true to his word, he sent an invoice
The invoice went ignored. But Herman would not go gentle into that
good night. He took the marketing company to small claims court and
won for 19 and a half minutes of annoyance. Multiply 19.5 by 10 and
you see that Herman took home about £195 for his troubles, not to
mention the righteous thrill that comes with sticking it to the man.
After the ruling, Herman told the BBC, "It cheered me up to think that
actually instead of being the victim of these calls I can actually
defend myself against them to put the boot onto the other foot." But
Herman isn't done yet. "I continue to receive further telemarketing
calls, albeit from other companies. And I say to them every time now,
that I will charge them £10 a minute if they call again."
Now that he's an expert on stopping the calls, he's sharing his
knowledge. He's started his own site: Say No To Cold Calls. The site
features tips and tricks on how to sue telemarketers who won't take
"Please, for the love of God, stop calling me" for an answer.
Below, you can listen to Herman recount the story.
Too bad it wasn't Cardholders Services.