Around 5 years ago I had my kitchen remodeled.
I had a Moen single lever faucet with a pull-out spigot/sprayer
installed. Within a couple of years the chrome on the plate that mounts
on the sink started to flake off. Now it's leaking when I turn it on.
The water comes up through the swiveling part and runs all over the sink
and also drips in the compartment below.
Rather than getting it repaired, I'd like another, better brand.
Well, like Moen's slogan says, you buy it for life. From what you have
explained, your faucet is under replacement warranty. Go to:
for the details.
Moen mailed me two cartriges when I emailed that one had developed
a leak after 20 years of iron-laden water, I guess on the theory that
the hot water faucet was likely to go soon too. They expect them
to leak eventually and simply replace them for you if you're still
around, and ask.
On Sun, 02 Nov 2003 08:54:01 -0500, Charlie Dilks wrote:
Good luck! We now live in a world where things are designed to outlive
their warranties by just a short time. After all, if I make a faucet
that will last 50 years, you won't need to buy another one of my faucets
for another 50 years. If I design them to last 5, I should have 10 times
the sales. Seems to me that most North American business have bought into
This concept is not new.
Back in the 1950s a series of books appeard by Vance Packard, including
one called _The Waste Makers_ (another I recall was _The Status
Seekers_), dealing with "planned obsolescence": deliberately designing
things so they don't last long. One example I recall from the book was
of a company making potato peelers: how could they increase their sales?
After all, potato peelers usually don't wear out. So why do people buy
new potato peelers anyway? Typically because they threw the old one out
with the peelings. So the marketing gurus said, "If we could make a
potato peeler that looks like potato peelings, a lot more would get
thrown out and we would sell a lot more to replace them." Somebody
objected, not unreasonably, "But who is going to buy a potato peeler
that looks like potato peelings?" So they designed a potato peeler of
such a color that it was difficult to distinguish from the peelings, but
they used brightly colored packaging to make it look attractive in the
On 11/02/03 12:38 pm Carolyn Marenger put fingers to keyboard and
launched the following message into cyberspace:
Not Moen... Had trouble with them horiring the warranty. My
Warrantly said free from drips and leaks. When the rubber membrane in
the spigot started to leak they said thats not covered. They told me to
read my warranty. I did again and it said drips and leaks. After 3
people I reached someone with half a brain that agreed that water coming
out of anywhere was a leak and sent me the new spigot. Its seems they
only intened to guarantee the cartridge. If you check their newer
warranties it says leaks from the cartridge.
On the other hand Price Fister was great. When the pop up tarnished they
sent me another. When the faucet tarnised they sent me a whole new
faucet. Note: the price fister never even leaked anywhere
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