For more than a dozen years I had a single handle Moen faucet in the
kitchen. It had a separate pull out sprayer. Over the years it would
occasionally drip and a call to Moen got a free replacement cartridge
Now I am in another house and again have a Moen in the kitchen. This one is
the style that the head is on a long metal sheathed hose that pulls out of
the faucet to use as a sprayer.
I have realized that over the past 5 years since the faucet was installed
the lever has become increasingly hard to move, both left and right and up
or down. The water here is not hard, so it seems that the silicone lube
that Moen uses on the cartridges is gone. Either that or there is something
else wrong within the faucet.
I hate to start pulling the faucet apart and I am curious if others out
there have had a similar experience.
I suppose I could call Moen and tell them that the faucet leaks - it
doesn't - and go for a new cartridge.
The cartridge is almost certainly clogged, or has gotten some grunge
inside it that's causing the cartridge valve to stick. I have a Moen
faucet that sounds like the same model you have, and the same thing
happened to me recently after about five years' use as well (I posted
about it here). I ignored it for too long, until eventually the plastic
pivot retainer snapped in half when the stress placed on it by the
handle in order to operate the sticking cartridge valve got to be too
I'd definitely call Moen and get a new cartridge. You shouldn't even
have to tell them the cartridge is leaking - if it's sticking, it's time
to replace it, as it's not going to get any better. Also, you may not
think your water's hard, but you might find differently when you take
the faucet apart. I thought our water wasn't hard either, but I was
amazed at the amount of mineral deposits all over the faucet internals
when I replaced the cartridge in mine.
If the cartridge valve is sticking as much as he said it is, it WILL
leak eventually, probably sooner rather than later. Getting a new
cartridge under warranty now is not cheating Moen, nor does it make him
a "lowlife". But throwing terms like that around does make you just
another Usenet know-it-all with an overdeveloped sense of moral
By the way, my Moen faucet with the same problem had been leaking for
quite some time when I called them. But I paid for a new cartridge,
rather than try to get a free replacement, since the previous owner of
my house had installed the faucet.
We are having the same problems with ours. It looks like a cobra snake. The
button that switches it from regular stream to spray sticks and the damn
thing leaks where it pivots. Expensive piece of crap.
You have to re-lube the cartridge with silicone grease periodically. The
period varies. I have had nothing but Moen for over 30 years, and I have
had to do the lube thing several times. It is certainly no more difficult
than needlessly replacing the cartridge--the only difference between the new
and old cartridge is that the new one has lube in it.
Well, after being set upon by the more righteous among us, I called Moen and
described the problem as it really is. No hedging the truth, just a sticky,
hard to move handle. The service rep said that the cartridge needed to be
replaced and would send one out.
BTW, kudos to Moen. When I called the recorded mesage said the reps were all
busy and to avoid the long hold just record my phone number and name and
they would call me within 45 minutes. I left the info and in less than 45
minutes I got a return call. What a pleasure.
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