i "played" a bit more today and found I can "release" the window. by
depressing the vinyl-ish tracks, I can pop the window out.. and it
rotates on a latch at the bottom (no more cleaning from the outside!
and OH WOW.. how will it change the way I have been repainting! )
so now if I can release it from the 2 latches.. i can get the whole
window out and take it somewhere to hopefully get the panes replaced.
any suggestions on who to call?