Beware Sto render and service.

Sounds to me like this is not exactly a diy matter. Have you considered posting in uk.legal?

Steve

Your contract is with the people you asked to do the work (carter), not their subs or the material suppliers. This is in accordance with what you have been told (it would appear)

mrcheerful

Not yet as they are all posting about bombs in London. However it is a DIY issue as some DIY folks do replace the render on their house so they should know about this catastrophe if they are also thinking of using Sto materials:-( pete

Yes I agree but Carters called Sto in and they gave it a clean bill of health. How can I argue against that? pete

You could start by talking with Trading Standards. If necessary, move on to talking with a solicitor. Things might be easier if you haven't paid yet.

The main contractor has received their money from the council as the work was done under a government grant. Care & Repair have also received their 11% of the total price and I cannot afford a solicitor:-( pete

Hum, are you the customer or the council I wonder? You could tell the council the work is unsatisfactory and ask them to get it resolved.

I thought I had engaged Care & Repair to handle everything and they did organise the tenders and the appointment of R G Carter (Ipswich) Ltd. Care & Repair say it is Carters problem, Carters say there is nothing wrong and Sto have backed them up. Each time I ask the council to become involved they say they have paid the money and that is the end of their responsibility unless I sell the house then I have to refund the grant. I am now awaiting a call from Trading Standards sometime this week with luck, to see if they can help. pete

Each time you reply, the relationships between the parties get more complicated. Without reading your contracts/agreements, I can't tell who is responsible for ensuring the work is satisfactory. I think you are going to have to take all the paperwork to someone (Citizens Advice, a solicitor free 30 minute session, or similar) and get some legal advice.

Trading standards said I should write to Care and Repair, Carters and the council grants department. I have done this long ago without success as the grants lady works for Care and Repair one day a week:-( pete