Garden State Brickface in Roselle, New Jersey was selected to bid on a large
home improvement project. Upon confirming the time for the contractor bid
appointment, I was asked if I was married and if both spouses would be present
during the estimate which would take between 60 and 90 minutes.
I explained that although we would both be home, because we have small children
and an infant that is breast feeding, my wife would need to excuse herself
during the bid to feed the baby. The agent stated that this arrangement simply
would not be possible. She explained that she could not confirm the appointment
unless both spouses were going to be present for the entire appointment. I
explained, again, that the only way we could both be present for the entire
appointment would be for us to hire a babysitter at the last minute.
Our small children need parental supervision and our baby needs to feed at the
breast regularly. Still, the agent stubbornly refused to be a human being and
did not budge on this issue. I had no choice but to politely request that our
name and number be removed from your customer list and then end the call.
I was denied service simply because I have a family with young children that
need the constant supervision and care of their parents. The contractor's
decisions not to provide my family services were discriminatory. My advice is to
steer clear of this contractor for your home improvement needs if you live in
the NYC/Philadelphia/NJ Metro areas.