Good Customer Service

My neighbor is moving out and was clearing out his shop/shed. He gave me his old work light. You know the kind; yellow stand with three legs and twin 500w lights on top. It wasn't the Harbor Freight one as it seemed a little sturdier than that.
One of the leg hinges was broken. As it was a cast white metal piece, I knew it wasn't likely fixable. The company's name (Designers Edge) and phone number was on the light. What the heck, I took a chance. I gave them a call, and a real person answered. After being on hold for only 3 minutes, customer service is sending a complete hinge mechanism free of charge.
I know it's not a major gloat, but it sure put a smile on my face for the rest of the day.
Joe
aka 10x
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
"10x" told us a tale of good customer service

What a pleasant surprise.
I would term this a minor miracle.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.