Wickes Kitchens - Beware of their Dodgy software - it will cost you!!!!

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Hi, We recently dealt with an in-store 'kitchen design consultant' and at one of Wickes' branches.
He used a package called 'Plan-It' to produce a package of drawings and impressive 3D rendered overviews to implement the kitchen layout that we were looking for.
The software produced a full material list, of worktops and units, with a total price of over 2,500. We decided to sign on the dotted line and "bought" the package which will be delivered in early December.
The problems started a week or two after signing the agreement when I started totting up the total length of the worktops as shown on their fully dimensioned 2D drawings. I was immediately apparent that the length of worktop required added up to between 7 and 8 metres. The material list showed two worktops (length not given) however I later discovered that each was only 3 metres each so there is NO WAY that the materials can do the job. I do not even DARE to start to see if I am going to get enough base and wall units to do the job and the delivery is next week.
I called the "consultant" and he tells me that he can sort it, all he needs is a CREDIT CARD number from me - BLOODY CHEEK. Their COCK-UP and they expect ME to cough up more cash. They admitted their fault but refuse to increase the quantity of materials to make up the difference unless I pay EXTRA at FULL PRICE above what was quoted to the layout on the agreement/sale form.
Does anyone have similar experiences with this [shady] outfit ??
Steve
steveharvey [at] dsl [dot] pipex [dot] com
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Surly if they have quoted for something, and you have accepted the quote, they are obliged to meet any shortfall?
Are the dimensions of the room correct they were working from? Who provided them if not!
Sparks...
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Even if the room measurements were wrong (which they are not) I would not have found this out until after delivery. It not possible to check just comparing the dimension sketch with the material list (both on the formal printed order) unless one also knows the length of the worktops which are NOT printed on it (just a part number).
Steve

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I feel, if you told Wicked what you wanted to achieve, they told you, and sowed you an image of what it will look like, then if they then don't supply the bits you need to achieve this, they are 100% at fault, and should rectify any shortfall. - the fact the image doesn't have any measurements of parts means you have to presume they are correct (If the original dimensions are correct)
Does it state anywhere the dimensions of the room on the bits of paper they gave you?
I suggest you give you local trading standards a call, and get some advice from them, that's what they are there for after all!
You can find their number by entering you post code on http://www.tradingstandards.gov.uk
Sparks...
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Who is surly?
--
Chris Green ( snipped-for-privacy@x-1.net)

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I am. Feck off!
;o)
Si
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No experience with Wicks--but I hope you paid by credit card. I would get the credit card company to withdraw the payment based on "defective product un-suitable for the application". Next time try Howdens. I am installing my Howdens now and am satisfied with what I got for my money. Good Luck mate
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The deposit was paid for ny credit card - Unfornutely the balance is on a credit ageement we have signed !!

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It will still be covered by the consumer credit act.
Christian.
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About the same rights as a credit card I think. Just tell them you are going to cancel the order, that may get them to reconsider.
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<tale of woe snipped>
We bought from Wickes over 5 years ago and "fell" into a similar "trap".
As the Sale of Goods Act goes, its up to you to ensure that the dimensions/quantities ordered are correct *BEFORE* you sign up for the agreement.
Don't get me wrong - I'm not trying to defend Wickes OR their salesmen - but, he will have said to you words to the effect of "does that look right to you - just check the quantities and sign". That's it! Any shortcomings now become your fault! There's a bewildering amount of stuff on the list and you just can't remember *EVERYTHING* you ordered!
When we ordered the new kitchen we were underlengthed worktopwise. I ordered the whole kitchen for delivery 250miles away from the store! I contacted Wickes when it was delivered and they offered to send a further worktop at my expense as the order was fulfilled as originally agreed. I managed to find the exact same identical worktop (at half the price) from a local discount shed!
All said and done - I can't fault the quality of the kitchen for the price paid - and at least I'm not in the position of those you see on Watchdog who entrust the fitting to "specialists"!
--
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Write to their top management not the instore charlies but the directors of their whole shebang and get a clearing on that. If they decide to cover their arses go to your MP and see how he covers his with lugrubriousness. Next stage is the local newspaper and whatever else you can do to force a damage limitations.
The law aught to be changed to protect the customer from such criminal elements.
--
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The law is just fine. A contract is a contract and if one breaks that contract then there is a case.
As for writing to the directors.... no. I always write to the chairperson (by name) and I always put the chairpersons name on any summons that I issue! It has quite a remarkable effect!

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"Michael Mcneil" wrote

Don't bother complaining to their head office in Harrow. My letter obviously got filed in the round filing cabinet :-/
Cheers,
Paul.
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Yes it is up to the buyer to check what he is buying BUT if you contract someone to design and supply then they have to comply with that contract If they don't they are in breach of that contract and you have a very good claim against them.
Put it this way. If it was me I'd have the court papers written out by now. No messing.

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I suspect the contract is "supply-only". The design service is free. I also suspect that the situation is deliberately set up this way to prevent liability for precisely the situation the OP described.
If I was being given a free design service, I would make damn sure that what was designed met my needs before I ordered it. FWIW, if the OP had spotted the problem, they would have just added in the cost of the extra worktop and the quote would have been 2500+X. As it is, he is now being asked for X, so he's paying the same price as he would have done if they had found the problem earlier.
Consumers have rights, but that doesn't include the right to buy something without looking carefully enough at what it is and then to moan about it afterwards because it wasn't what you wanted*
Just my two cents, Al
* unless the law has changed ;-)
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The "contract" was to design and supply - fact. Even if the design is free it is still part of the contract as the consideration could be regarded as the payment for the items.

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Would this still be true if the T&Cs for the purchase *specifically excluded* design services?
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Probably yes because you cannot have an unfair or misleading contract.
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I doubt that this would be considered an "unfair term" by a court, but then I could be wrong. I still think the person buying "made-to-measure" products has a responsibility to make sure they are correct when ordering, unless it is a *complete* service i.e. design/supply/installation.
This is reflected in the reduced rights of return on made-to-measure goods sold by distance-selling methods.
FWIW, I suspect Wickes will happily deliver the extra item at cost and without charging for delivery if the OP asks them nicely.
Al
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