Wickes Kitchens - Beware of their Dodgy software

Steve Harvey · 2003-11-25T22:29:38+00:00

Hi, We recently dealt with an in-store 'kitchen design consultant' and atone of Wickes' branches.He used a package called 'Plan-It' to produce a package of drawings andimpressive 3D rendered overviews to implement the kitchen layout that wewere looking for.The software produced a full material list, of worktops and units, with atotal price of over £2,500. We decided to sign on the dotted line and"bought" the package which will be delivered in early December.The problems started a week or two after signing the agreement when Istarted totting up the total length of the worktops as shown on their fullydimensioned 2D drawings. I was immediately apparent that the length ofworktop required added up to between 7 and 8 metres. The material listshowed two worktops (length not given) however I later discovered that eachwas only 3 metres each so there is NO WAY that the materials can do the job.I do not even DARE to start to see if I am going to get enough base and wallunits to do the job and the delivery is next week.I called the "consultant" and he tells me that he can sort it, all he needsis a CREDIT CARD number from me - BLOODY CHEEK. Their COCK-UP and theyexpect ME to cough up more cash. They admitted their fault but refuse toincrease the quantity of materials to make up the difference unless I payEXTRA at FULL PRICE above what was quoted to the layout on theagreement/sale form.Does anyone have similar experiences with this [shady] outfit ??Stevesteveharvey [at] dsl [dot] pipex [dot] com

Wickes Kitchens - Beware of their Dodgy software - it will cost you!!!!

Nov 25, 2003 42 Replies

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Steve Harvey 22 years ago

I wrote to the store Manager and he has agreed to send me another worktop without extra charge. It may have been the bit in the letter where I mentioned that I spend £200/month on DIY goods and am loking where to source the tiles, sink, and plumbing for the new kitchen.

Steve

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Steve Harvey 22 years ago

Took the day (2 Dec) off work to wait for the kitchen to be delivered , by

5PM nothing happened so I called the depot and they tell me that the driver has gone 'over his hours' and cannot deliver today. Have promised Sunday 7th as the best they can do . It's a good job that I did not have a fitter lined up to start tomorrow!!!

!!! Steve

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Jonathan Pearson 22 years ago

If its Mark II, I wouldn't bank on the Happy Ending !!!

Jon

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