We recently dealt with an in-store 'kitchen design consultant' and at
one of Wickes' branches.
He used a package called 'Plan-It' to produce a package of drawings and
impressive 3D rendered overviews to implement the kitchen layout that we
were looking for.
The software produced a full material list, of worktops and units, with a
total price of over £2,500. We decided to sign on the dotted line and
"bought" the package which will be delivered in early December.
The problems started a week or two after signing the agreement when I
started totting up the total length of the worktops as shown on their fully
dimensioned 2D drawings. I was immediately apparent that the length of
worktop required added up to between 7 and 8 metres. The material list
showed two worktops (length not given) however I later discovered that each
was only 3 metres each so there is NO WAY that the materials can do the job.
I do not even DARE to start to see if I am going to get enough base and wall
units to do the job and the delivery is next week.
I called the "consultant" and he tells me that he can sort it, all he needs
is a CREDIT CARD number from me - BLOODY CHEEK. Their COCK-UP and they
expect ME to cough up more cash. They admitted their fault but refuse to
increase the quantity of materials to make up the difference unless I pay
EXTRA at FULL PRICE above what was quoted to the layout on the
Does anyone have similar experiences with this [shady] outfit ??
steveharvey [at] dsl [dot] pipex [dot] com