| >>> Well I hammer mine on occasions & the only problem I get is | >>> from the slow servers where I'm getting the data from (20 - 30 | >>> GB over a 2-3 day period has not been unheard of a few times). | >>>
| >>> I could say P2P 24 hours day but the network I use had died a | >>> slow death only 3 world wide servers on the network where there | >>> used to be 50 or more, so I've got to look for pastures new. | >>> Unfortunately Torrents just don't want to work for me, | >>> different story sorry.. | >>>
| >>> Let's put it this way in the last year I have never heard of | >>> anybody being told that they have abused their unlimited | >>> service. So it's pretty good. The problem is with the | >>> helpdesk which you need unearthly skills to get them to sort | >>> out what you want them to, instead of them playing up because | >>> you've done something like turn the wifi off. They also have | >>> problems with words like contention but if a firm hand is used | >>> they can be guided, without to much, if any, swearing. | >>>
| >>>
| >>
| >>Bit of a cop out on that score, but when I have had any problems | >>with my Virgin BB, I just call my mate, who works for them on | >>field service. He then | >>just pops round to sort it for me. Very useful, as he has access | >>to technical people who listen to what the problem is, and are | >>then able to check stuff for him, right up to switch and trunk | >>level, and right down to street cab level. :-) | >>
| >>Arfa | >>
| >>
| > Same here .. problem is if he leaves the whole lot it seems will | > grind to a halt, there are precious few people who know what | > there're doing with this sort of equipment!... | > -- | > Tony Sayer | >
| >
| >
| I must admit that I do live in fear of him leaving them. He doesn't | like his job any more, but he is a couple of years older than me, | and would stand zero chance of getting employed elsewhere in | today's economic climate, because of his age, so I figure that | unless they get rid of him, he's there for the duration. He | actually knows what he is about, but is a little too conscientious | about getting customers' problems sorted, often carrying out work | that he really ought to be calling other departments out to do. He | has worked in most of those departments over the years, so has | collected the expertise and equipment to do the remedial work, but | it tends to put him behind on jobs, which then leaves him working | late. He is very 'old school' on the customer service and | satisfaction angle, as am I. I fear we are a dying breed ...
Make that more a unemployed breed. It always happens when stats get in the way of end user service, some companies even place 'quality standards' which are impossible to keep 100% if the stat is to be met so the customer service engineer who tries to satisfy the end users & keep to the quality standards fall even further behind. The funny thing is, when the crap hits the wall who are the employees they call to help them out....That's right the very ones who they're threatening with poor performance discplinary procedures & anything else they can dream up to try & force them out the door.