VirginMedia Broadband Price Increase

meow?

If you're refering to the ability to get BT to fix broadband issues, this is pretty much entirely down the the quality of your ISP's support staff. If you have a bargin basement ISP with call staff in a foreign centre who can only read from script cards, then you're going to be stuffed because they won't have a clue how to engage BT correctly to fix a fault. However, there are ISPs who are very good at handling BT and getting faults fixed, but that requires a level of support staff and infrastructure you won't find in the residential bargin basement ISP category.

"We'll fix your line even if you are with another ISP!

If you are migrating your service to us, even though you know you have a problem with your line, we'll take on the fault. We'll tackle the problem and get it fixed within one month. If we don't then you can migrate away and owe us nothing for your migration to us and your service charges for that month. Details. "

In article , Andrew Gabriel scribeth thus

No it was telecoms in general..

As to the latter thats why Two of our accounts are with Zen now, not the cheapest but U get what U pay for..

FWIW I would have had VM in those two locations but the cable network doesn't extend where they are located:(..

expensive they can afford to offer the above considering what they are charging their customers .

Meow2222 cautiously approaches Fastmoggy, claws ready just in case...

Makes me wonder if they've implemented that famous RFC for data packets for internet connection via carrier pigeon.

NT

OK so =A317.57 a month isn't the cheapest but it's not overly expensive = and at least they are open about what you get for your money. No endless * #= ! against almost every "fact" in the marketing material.

The basic BT deal is =A315.85/month but that has a 10GB monthly limit th= at includes all down *and* upload 24/7. The AA basic is 101GB (100GB off peak, 1GB peak (download only), peak being (M-F 0900-1800) and you are totally unmetered 0200 to 0600 should 100GB the rest of the time not be =

enough.

On BT 15GB (soon to be 20GB), total up and down/month is =A320.54/month.= "Unlimited" on BT is =A324.46/month. I can't find out from their web sit= e if "unlimited" really does mean I can fill the connection, up and down 24/7= , and not incur any extra charges or any service restriction.

Oh and with BT you are tied in for 12 months minimum or 18 months if you= take the "price reduction" for the first three months. AA just have a 30= notice period. AA also know how and where to kick BT to get faults sorte= d rather than bounce you about between "customer service" departments that= insist a fault has been fixed when it hasn't or only partially.

When you start looking properly buying broadband is no where near as simple as it first appears. Yes I am an AA customer but only a customer =

I'm not getting any kick back.

A predictable response.

If you've been struggling for months trying to get anything done....

Been done.

Hope you don't get any thru put issues, they're not great at recognising the problem & even worse at doing something about it...

| > meow? | | Meow2222 cautiously approaches Fastmoggy, claws ready just in | case...

Don't go there......you'll never be the same again. I should know I still shudder when I look in a mirror, that's when it's tied down so it can't run out the room first....

Never had a problem with A&A, with the exception of major kit failure an= d then they open and honest about it. Unlike other ISPs who say "Problem? =

What problem? We have no problem." With teletubbies who are stuck in Scripty Land and don't understand if you start to say I can ping X but n= ot Y, or traceroute stops at... or there is no DNS.

Oh Mr K, You say the nicest things, Oh do you want that ball of wool back? Ive started chasing buses instead, lookout for the new super duper 48's in April. 4 Pushchairs or 2 wheelchairs. Bet they all still argue with the driver to overload! Hissssssssssssssssssssssss ( one deflated moggy)

None the less a truthful one .

No, a subjective one.

I posted the reply to give some useful information, not to get into a pissing contest about ISPs, and people who have an axe to grind. Unless you're an ex customer, you can't judge whether it's worth it or not.

A predictable response.

They have appeared retisent when there has been thru put issues in the past even when provided with ping traces showing where the bottleneck is...

OK so £17.57 a month isn't the cheapest but it's not overly expensive and at least they are open about what you get for your money. No endless * # ! against almost every "fact" in the marketing material.

The basic BT deal is £15.85/month but that has a 10GB monthly limit that includes all down *and* upload 24/7. The AA basic is 101GB (100GB off peak, 1GB peak (download only), peak being (M-F 0900-1800) and you are totally unmetered 0200 to 0600 should 100GB the rest of the time not be enough.

On BT 15GB (soon to be 20GB), total up and down/month is £20.54/month. "Unlimited" on BT is £24.46/month. I can't find out from their web site if "unlimited" really does mean I can fill the connection, up and down 24/7, and not incur any extra charges or any service restriction.

Oh and with BT you are tied in for 12 months minimum or 18 months if you take the "price reduction" for the first three months. AA just have a 30 notice period. AA also know how and where to kick BT to get faults sorted rather than bounce you about between "customer service" departments that insist a fault has been fixed when it hasn't or only partially.

When you start looking properly buying broadband is no where near as simple as it first appears. Yes I am an AA customer but only a customer I'm not getting any kick back.