Email address for Charles Phillips Of Edinburgh Ltd, Auctioneers

[Harry Bloomfield]

As per subject, does anyone have a proper email address for Charles Phillips, rather than their website form email system please?

[Graham.]

rather than their website form email system please?

CHARLES PHILLIPS & SONS (OF EDINBURGH) LIMITED DRUMMORE HOUSE NORTH BERWICK ROAD MUSSELBURGH EH21 8JT

[Harry Bloomfield]

Graham. was thinking very hard :

I already knew their postal address, thanks anyway but its their email address I was trying to track down.

[Robin]

FWIW

[e-mail]

[Harry Bloomfield]

Robin presented the following explanation :

Yes, but that address bounces.

[Harry Bloomfield]

This company seem to make themselves awfully difficult to make contact with. A seemingly wrong postal address on their website, an email form on their web site to no one responds and no contact phone number.

I managed to track down their phone number via BT, gave them a ring and they volunteered what seems to be a valid email address. It is not much different from the other one found on another web site.

' [e-mail]'

0131 665 6448 Charles Phillips & Sons Drummore House Wallyford Toll, Wallyford, Musselburgh. EH21 8JT

The reason why I am trying to contact them, is several complaints with regards to a laptop I bought in one of their auctions last Sunday. They had several in the auction, all described by the auctioneer and their advert as brand new with full manufactures warranties.

The one I bought actually turned out to be used and the warrantee had almost expired - as recorded by the BIOS. There was also an irregularity in the bidding step, which meant I paid much more for it than intended and more than the new cost in the shops.

Other than the above complaints, the company seems to be genuine - but I'll see what response there is to my emailed complaint.

[update] I have just received a Read Receipt back from the above address, but their server seems not to respond to a Delivery Receipt request.

Other than it being obviously a used laptop and the warrantee on the verge of expiring and the bidding irregularity, the laptop is good and I have offered to keep it, providing they are agreeable to a sensible adjustment on what I paid for the item.

What would be a sensible percentage reduction to ask for, used with almost no warrantee, versus new with a full warrantee?

[Harry Bloomfield]

on 21/12/2010, Harry Bloomfield supposed :

This matter has now been entirely resolved. The company have agreed with me partial refund, which I have accepted (or I could, if I would preferred, have returned the item at their cost, for a full refund).

A fair company to do business with, despite my initial problems trying to track them down.