The hoods I've installed before, the new ones fits into the old space
without any side-to-side play.
Ok, I'm checking another house now and the hood is indeed about 3/16" off at
one of the corners. Nothing is level nor plumb - track house where
everything were slapped together in a hurry. Sloppy installation but I never
notice it until now.
friend of mine bought a dishwasher from Best Buy with installation. He
pulled his old one the day before his new was to be installed. Guy pulls
up with his new one and brings it into the kitchen. The installer was
6'4" and about 475lbs. Not kidding...475. He couldn't into the opening
under the counter to hook the new one up. It took three weeks until a
suitably sized human was sent to install the new dishwasher.
I think the general public shopping at national retailers have the
expectation that an installation is something the retialer can do
efficiently. Probably 95% of installs with Sears, Best Buy, etc...all go
fine. As usual you really only here about problems, not the installs
that go smoothly. Kind of like ISP problems.
Not too different than anywhere else. I bought a washing machine from
them. What I liked was that I picked one out paid for it and whipped it
into my van all in less than 20 minutes. That's how I like to shop.
When I bought mine from Best Buy I was assured I would get a Best Buy
installer and not a sub-contractor. I was very clear up front that I wanted
a Best Buy employee. If they didn't have their own installers I'd pay the
extra $75 and buy from a local appliance center. They showed up in an
unmarked van, both were in filthy plain t-shirts and jeans a since my new
washer was not hardwired they whacked me for $85 to install an unprotected
non-GFI outlet directly under a faucet. Best Buy had no interest in
correcting this after the fact. Nor did they care that my salesperson
flat-out lied to me about who would be coming to my house. Not to sound
like an asshole to any subs out there but if I am to have someone in my
house I want to know who they are and have a choice. This has been my
policy since some similar 'no name' subs installed my Directtv several years
ago, saw a motorcycle helmet and chatted with me about bikes for a bit about
a week before my bike dissapeared from my garage. It may have been a
coincidence but better safe than sorry.
Be thankful they recognized the problem up front before destroying your
kitchen. At least they were straight up before making a mess rather
than leaving you w/ a _real_ problem.
A "cabinet might have to get moved over an eighth of an inch" might as
well be a foot -- unless it's free-standing on a wall with nothing else
in the way (quite unusual in most kitchens over/beside a range), moving
it any is likely to become a remodeling job.
It would have been nice to send somebody out to look at it, but for
such a small job scope, not too surprising they wouldn't. They (Sears)
has a particular niche market and it basically is bolt-in/drop-in
replacement. Anything else is not what they're after.
If can't find a new unit that will fit w/o modification and you're not
able to do the installation yourself, I think they gave you good advice.
All appliances have installation instructions, including the space
requirement. I learned the hard way when we bought a new wall oven :o)
Since the contract called for installing a hood (relatively easy), it is
a rather large "oops". I would not expect the installer to do a freebie
of major proportions.
We had "Sears" redo our kitchen - new doors/drawers on cab., reface
cab., new countertops, install new sink. I would not have chosen Sears,
as it was hubby's choice. The carpenter (sub) was total professional,
did great work, and came back twice for minor adjustments. The plumber
who installed and hooked up the sink was a total jerk, who tried to
bluff us into believing the sink should be held down only with silicone
caulk. Even I know better :o) Never have contractors work late on a
Friday :o) When we called Sears back for the adjustments, there was no
hesitation - scheduled and returned quickly.
We had floor tile installed by a small, local contractor. His crew was
top-notch - two young guys who moonlight for HD. They were very
skilled, knew all the tricks to make adjustment for significant issues,
and we could not have been more pleased. He had a separate crew who
undercut baseboards to allow for tile; no half-assed newbies or guys
working outside of their skill area.
I would start over and make the right deal with someone who is
contracted to do what needs to be done.
Did you take the time to call a kitchen specialty dealer and find out what
they would charge to do the job, as well as what their procedure was, in
terms of coming over to measure before making any recommendations or
promises? I'm always mystified as to why this seems to be the last thing
people do, after they've wasted their time with the bigger stores.
When shopping for things that have to be installed, ***always*** shop the
small, locally owned businesses. Some may be as bad as Sears or Home Depot,
but some will be excellent.
I'd look under "kitchen", which should lead you to listings for companies
which do kitchen remodeling. Don't let the word "remodeling" scare you. Many
such stores are happy to sell just one item and install it, if necessary. I
bought my Moen faucet through a company like that. They were $20 cheaper
(for just the faucet) than Home Depot. It was a special order items for both
stores, so the comparison is a valid one. The store offered to install it,
but I didn't need help with it. My main reason for going to a local dealer
was that just in case I simply didn't have time to install the thing, I knew
I could call these people and have them handle it. I don't think it's right
to buy an item from one place, and then ask a competitor to install it.
My point is that you may be able to buy a hood cheaper from a smaller
company, which can also install it if you need them to. You may also be able
to speak to someone who actually does the work, and he may be able to give
you tips on doing it yourself. I've run into this twice recently, once with
an appliance store, and with the company that handles my heating service.
Finally, even if it *is* more expensive, there's some value in peace of
mind, especially since this is for your mother.
In the end I opted to leave the tiles be and put the hood a tile thickness
farther over. I ended up with the cabinet to the right shifted by 1/4"
(less than the thickness of a tile because there was a little excess to
I ended up taking down the upper cabinet as the right one wasn't going to
come out otherwise. Then took down the right, removed a lip that was
spacing it away from the right side wall, put it back in position on a
temporary support, reattached the upper one (with lag bolts, not wimpy
original screws, one of which missed the stud), worked out the electric,
duct damper business, mounted the hood, mounted the right cabinet. Filled
in the gap with patching plaster (I'll see how that goes; maybe do
something else later. Probably a strip of wood painted to match.)
The electric issue was that the feed (armored flex) was on the left; new
unit wanted it on the right and contains the blower on the left. I drew a
chart representing the small range of movement for the flex line and found
a suitable place on the hood where it could enter away from the fan,
drilled and Greenlee punched it. Ran new internal wiring to get from left
Yeah, a long job and no I wouldn't expect anyone to do that for $150.00.
Here is the end result:
From this angle you can only barely make out the edge of the tiles in
question but they are the same as the ones directly behind the cooktop.
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