About a month ago we had an existing air conditioner unit hooked up to a
60 foot single wide mobile home that had been moved. There was no
electricity at the site so the technician said that he would use a
generator to test it once it was connected. The job required a new pad,
lines connected plus freon and a valve. The price was around $600.
Last week we had the electricity finally turned on and found out that the
unit wasn't cooling. We called them and they came out and fixed it.
We paid the 600+ bill. Yesterday we get a bill for 250 plus dollars
because the unit needed a (another?) valve and more freon. Shouldn't they
have checked it for leaks upon installation? Any suggestions or
Just another of life's lessons. It is never a good idea to have work performed
when there is no immediate way to determine if it was done successfully.
Call and explain what happened and be polite. They may be morally obligated to
fix it gratis but technically they would have had no reasonable way to determine
hidden problems when there was no power available. At best you might get them
to split the difference since a good shop should have suggested waiting until
power was available. Customer satisfaction and future service calls may carry
some weight but not if you get hostile.
Yes. This is kind of what I was thinking about. It just seems unfair to
me since they being the experts should have been able to determine if it
were fixed properly the first time. Or am I dreaming?
Thanks for the reply.
Yes, they should have used a micron gauge and purged the unit with
( kjpro @ starband . net ) remove spaces to e-mail
Want it done yesterday? Or done right today, to save money tomorrow!!
This is Turtle.
CB is right on with the screwing you if this is the case as I get it.
If the service company hooked up the system, Sold all parts to you and you
did not buy or furnish any parts yourself, There was a hole near the valve
they installed or a defective valve they sold you , If you paid them $600.00
to install the condenser ,and they wanted another $250.00 to re repair their
valve they sold you. You don't owe them a damn thing. Be polite and call
them up and explain that their new valve failed in less than a month and you
feel that you owe them nothing. I do this type work for a living and you do
charge to go back and fix your own screw ups. Not only what i expect to not
pay them but i would expect a appology from them for srewing up my system
and have the Balls to try to get paid to fix their own screw ups.
You can do what you want to but i would not pay them shit to come back and
do a job right after they screwed it up. If they expect you to still pay
after you explain what the story is. I would call the BBB and report them
and file a case against them. If you reported them on something like this
they will get hit hard on the public reviewing there work history when
starting work for large companys or big jobs.
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