How/where do I complain about an erring internet merchant/online store?

[Frankie V. Fernandez, MD]

I don't want to mention the name, but this one is in Massachusetts. They have completely ignored e-mails. I ordered items from them and they already charged my credit card 8 weeks ago. Yet no shipment until now. Which government agency should I direct my complaints to? Thanks for the help

Frances

[James]

Try the consumer division of the Attorney General's office if there is one.

[Dewitt]

And call your credit card company to dispute the charge. The credit card company can do a chargeback to the vendor.

deg

[earl]