Well, I don't know if I will ever receive the table saw extensions. Atleast
not from WoodCraft.
Their website never showed the order in the history. (Even now) After a
couple days I contacted them and asked when it would ship. I was told it
would ship on Monday. (Last Monday).
I was concerned since there was a hold on my credit card that was larger
than the purchase should have been, so I contacted them to confirm I was
going to get the free shipping indicated on their website. On Tuesday I
received a message saying I was being charged a rather significant amount
for shipping, and wanting to know if I wanted to cancel the order. I
replied that if they had actually already shipped the day before like I had
been told I would accept them and chalk it up as a lesson learned, but if it
had not shipped I wanted to cancel the order, but to please advise me either
way. I never heard back. I know it's a holiday, so I'll wait until Monday
and see. My credit card still shows the hold, but not a charge. I probably
won't buy from WoodCraft on-line again.
Now for the big insult. I have received atleast one SPAM per day from them
ever since the initial order. Some days I received two.
I continue to receive daily SPAM from Woodcraft. I was too busy taking care
of customers yesterday and today to mess with it, but when I walked around
the front of the shop this evening there was a package from them. It
contained one (1) (not the four (4) I ordered) cast iron wing, and tracking
shows it did not ship when they originally told me it would. This is just a
big cluster. I doubt I'll ever order from them again. Since they don't
have a local store I can speak to the quality of counter staff. My CC still
doesn't show a charge. Just the hold. I have not heard back from Woodcraft
about the situation since last Tuesday.
I have since found two other sources for the same price with free shipping
on this item. Both confirmed free shipping. Woodcraft might be wonderful
in person, but my on-line experience was horrible and its still not over.
Well, they have now charged my credit card. For the full amount for four
(4) leaves, and $125 for shipping. I've only received one (1) leaf and it
was shipped AFTER I notified them to cancel the order. To the guy who said
I'ld have to try them to know for sure.... what did I ever do to you? You
could have just told me they were an unethical organization and their
I'm the guy who said "The only one way to know for sure is to try it.
They should show any additional fees on the checkout page."
I was ONLY talking about the shipping fees. If they didn't add notice of
added shipping fees before you checked out, then by all means call your
CC company and dispute the charge. Might be worth filing a dispute with
the BBB as well.
As a result of your posts, I will not use Woodcraft if I need a large
piece of equipment shipped.
Ship it back. Tell your credit card company the order for
qty 4 was cancelled, the shipment of qty 1 was obviously an
error on Woodcraft's part, you expect Woodcraft to reverse
the charges and you refuse to pay. Your credit card company
should back you up on that.
Woodcraft should also reimburse you for the cost of shipping
it back, but you might have to eat that.
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