Congratulations must go out to these guys...
Well I must admit there is a good low priced imported tool company out there
for Canadian buyers anyhow.
B3 Brands Incorporated
Selling Viper Cordless tools and a few others.
Problem.....an 18V Viper Cordless drill for some reason or other needed a
new 1 / 2 hi /
lo selector switch (shuttle type) possibly dropped but it was
Checking.....on examination of the drill there was no other problem but the
cracked selector would not keep the drill in high or low gear & would jump
into a neutral position.
Steps taken....Clearly named on the id Tag B3 Brands were easy to find on
the internet at www.b3brands.com a quick email to service got this reply
almost instantly...no questions asked:
THEIR REPLY **********
Hope you had a great weekend! I will send you out a replacement drill at no
charge to the address below.
Thank you for your business.
B3 Brands Inc.
T: 905.695.2047 x330
Prior to reading this reply they also called me by phone to relay the same
good news.... I indicated to them that only the shuttle was broken but he
insisted in shipping a replacement drill instead at no cost. That was only
this morning so of course it has not arrived yet but I'm sure it will.
I will forward this Newsgroup post to them as I feel they deserve to know
how great their service is.
PS...while having the drill apart I also found it to be very well
constructed & capable for an inexpensive drill...if you see this brand
around...don't hesitate to buy it.
Well done B3 Brands.