Hammer drill from Lidl problem

[Jimk]

[Mike Halmarack]

I've had this hammer drill for a couple of years. It's a PBH 1500 E5, pretty heavy and apparently heavy duty. I bought it anticipating future needs but only used it twice on jobs which did'nt require it's full power or heavy duty-ness.

Then, I moved to a new abode and set out to use it this morning. It was in simple drill mode, but slipped into hammer mode, so I paused, then pulling the trigger had no effect and and the function selector switch wouldn't rotate to either drill mode or plain hammer but stuck at drill with hammer.

I'm asking to see if anyone else has had such a problem with this drill.

Being retired and getting on a wee bit I've developed a tendency to go for cheap replacement tools but I've realised it's a mistake. So, if I can't get this item working I'm going to splash out on quality and somebody or other will be inheriting a quality tool in the no too near term, I hope..

[Muddymike]

Lidl tools normally come with 3 years warranty, so dig out the receipt call the service number.

Mike

[invalid]

Three year warranty, take it back.

[Dave Liquorice]

Why did it slip into hammer mode?

Any catch required to be released to move the selector? Tried twisting the chuck back and forth whilst trying to move the selector?

[Mike Halmarack]

Not sure, maybe I nudged it inadvertently while trying to drill a hole. Though there is push down release button to prevent this.

I did quite a bit of hopeful twiddling. The manual doesn't have a troubleshooting section. So, without the receipt, which I may yet find, it's likely going to be my ticket to Makita-land.

[RJH]

Looks to be pretty well made from that video up-thread - and slipping looks highly unlikely. There's a bit on the mechanism at about 8.30 - maybe the grease has dried out or something?

I'd try it on with just a bank statement printout. They sell these things within such particular time periods - if you can prove you spent the sum at or exceeding the drill at the time it was sold, it may well work.

Fingers crossed of course :-)

[Mike Halmarack]

Good tips, thanks.

[Dave Plowman (News)]

I've got lots and lots of Lidl power tools, and I'd say you've been very unlucky. If indeed it is something that can't be easily fixed.

[invalid]

You don't need the receipt if they didn't sell it more than two years ago. You contact their head office and they will send confirmation of it being in warranty if so. You can then take it to store and get a refund to help you makita land.

[Brian Gaff]

did you buy it on a credit or debit card, if so look at your bank statements. Brian

[Robin]

If you buy from Lidl again it's worth scanning or taking a photo of the receipt. I had a cheap electric screwdriver which failed after 2+ years. I sent an email with details of the fault, the serial number and a scan of the receipt. Replacement was delivered a week or so later.

[Bill Wright]

Credit card record?

Bill

[RJH]

Good idea - might well start doing that.

I had a cheap electric screwdriver which failed after 2+

Is a digital copy legally enforceable, though?

[Roger Hayter]

If it came to a court case the judge would decide who he believed and whether the copy was a true one on the balance of probablities. It would be dfferent if returning perfectly satisfactory goods, as the firm is entitiled to make any reasonable condition for what is a voluntary concession, and could choose to reject copies. If they are faulty, then, as I say, a judge will decide on the evidence. Knowing this, the shop is likely to accept the copy unless they think the customer is lying.

[Mike Halmarack]

It certainly occured at an unlucky moment, or at least the moment when I tried to use it. there's a green light to show that it's receiving power from the mains. Is it possible that there's an internal fuse that's blown?

[RJH]

Makes sense, thanks.

[Dave Plowman (News)]

Sorry - dunno the Lidl mains SDS. I bought my DeWalt mains SDS before Lidl were around.

[Terry Casey]

Why wouldn't it be?

Those receipts are printed on thermal paper and a lot of them fade in a very short time leaving you with just blank. Try carrying one around in your wallet for a few weeks and see what happens.

The copy will have the timne, date, receipt number etc. on it which they can reconcile with their records.

[Terry Casey]

Possibly, if you only bought that one item in that transaction so that the price matches.

If the price is higher it will be indistinguishable from a receipt for someone's family shopping!