We see quite a few messages here about poor service, so I thought I'd post one concerning exceptionally good service.
Almost 9 years ago I installed a ceiling fan in our new conservatory. The fan was pretty expensive, being a remote-controlled DC fan, 6-speed and reversible, with a LED light. It has been used extensively over the years. A week ago I found it would barely turn, at only one speed, and no reverse. The light worked. I emailed the company explaining the problem (