I thought I'd add some balance to all the complaints about lame service from
Two years ago, I installed an Intermatic timer to control my porch light
containing a compact fluorescent bulb. The timer died in about a month.
Lowe's replaced it at no charge. The second one died, too. Called
Intermatic, who said they were aware of the problem, but didn't have a
solution yet. They sent another replacement and told me to discard the dead
unit. I installed the replacement in a place where I was using a regular
Remember: That was 2 years ago.
Yesterday, UPS shows up at my door and delivers a new timer, with a letter
saying (basically) "Sorry we pissed you off, here's a new timer, totally
redesigned". I'm still not clear as to whether it'll handle a CF bulb, so
I've left a message with their tech support department.
Two years later? What kind of company remembers this stuff? Amazing.