About a year ago, Rockler had an e-mail special of 50% off the 10 inch
Jorgensen cabinet clamps (wooden ones). They were selling them for
about $8 or so. I ordered 8 of them, within an hour, I got an e-mail
that they were all sold out.
This left me with a bad feeling for them & I never order anything from
them unless I can't find it anywhere else - which is seldom the case.
The good news (for you) is that Amazon currently has the 24/40 Bessey
on sale for $125 and you can apply the $25 off $125 coupon (check
around if you don't have one) & with free shipping, your net cost is
about $100. I bought this set at this price last week with no problem
about "running out of supply".
Apparently a lot of unhappy customers this morning at the
Rockler stores around the country, according to the number of posts on
the rec. Here in Seattle, I was the first in line at opening at 7:00
am and made a bee line for the $99 Bessey clamp set advertized. There
was grand total of ............TWO........available. Within one
minute, I grabbed one and another fellow, the other. The third chap
was out of luck! I apologised to him and couldn't believe myself, that
there were only two. He was very gracious about it. I suggested he
demand that they give him the individual clamps off the rack and make
good on their offer. He smiled and said " I should"! I wouldn't have
been so tolerant, if the situation was reversed. Twenty sets seems
reasonable..........two appears downright fraudulant! I was one of the
lucky one's this morning, but had it not been for the few seconds
difference, I would have rightly been upset and dissapointed. Rockler
will, and should, receive some negative press from this ridiculous
oversight and hopefully, ..........get their act together!
I have to agree that this is standard practice at most stores--advertise
something for an extremely low price, then have only a few of them on hand.
Best Buy, Fry's, Microcenter, you name it. I'm not surprised Rockler did
the same thing.
The only time I can recall when a store did not pull one of these stunts was
when Meijer opened a new store in my area. They had Playstations and
Xbox'es advertised for $100. I expected they would have a dozen at best and
that I would have to hunt down an employee to unlock a cabinet. But they
had several PALLETS stacked waist high in the middle of the aisle. Help
yourself. I couldn't believe my eyes. As far as I know, they had stock for
the entire week of the sale.
firstname.lastname@example.org (Dale) wrote in
The Pleasant Hill store got 11 sets of clamps, and had no say in how many
they could offer - they were sent all that corporate allocated.
They could have sold 100 sets, without a problem, before noon.
who spends a fair amount of cash there, but sought no more clamps today.
Hinges, plugs, a Forstner bit, a package of sanding disks, etc....
Same thing happened last year with a Jorgensen clamp promotion and
Just to add my 2cents, I'd be pissed too. It would also sour me to that
retailer for a long time. Writing Ann Jackson Rockler or whoever's in
charge at Rockler these days would be the way to properly vent your
Owen Lowe and his Fly-by-Night Copper Company
"Sure we'll have fascism in America, but it'll come disguised
On 27 Nov 2004 12:54:31 -0800, email@example.com (Dale)
Sad story snipped...
I quit dealing with Rockler after they screwed me not once, but twice,
on Internet orders. The first was minor, only a dollar "price
increase" on an item that they said they would refund. Never
happened. These second involved a "15% off" promo that failed to work
out. So to hell with them.
But on the subject, I've made friends with a car salesman at a local
family-owned new car dealership. Been in business 80 years and the
owner is a pillar of the community. My friend told me that they will
advertise a car at a super low price and in order to comply with
advertising regulations, they do have one such car. It's usually a
puky color, doesn't have a radio and is a three-speed manual tranny.
In other words, something no one wants. But they *do have one for
sale* and they will sell it although the obvious tactic is to sell a
Our state Attorney Genenerl has filed suit against a different dealer
for one of its scams, however.
And on a closing note, the local blue borg has been kicked out of the
I don't believe Bessey is to blame here...we have a similar offer from
Bessey, and will be running a promotion as well. From what I can see - it
appears that Rockler sold below their cost to draw people into the
stores.... which would explain the apparently limited stock, and the
availability in-store only (these are HEAVY, and expensive to ship by mail).
When we run the sale in the new year - the inventory will be "bottomless",
available by mail, but we won't be running it below cost...
And that's exactly the way to do it. The excuse that, "but that's what
everyone else is doing!" is a mistake. It is a prescription for
mediocrity. As a business, you should always try to exceed the
expectations of your customers. Setting them up for disappointment is a
very bad move.
-Peter De Smidt
Dooh! I was hoping you were going to offer to meet the Rockler deal to
please the masses. That and free shipping would go a long way to win
the public favor.
All in favor, say "aye"
Eric in MN (incidentally, a border state. Shipping would be minimal)
firstname.lastname@example.org (Dale) wrote in message
SO TRUE. We don't have to play that game. Search online. Save gas.
Even paying shipping, you can get a better deal on service and
selection. Large corporations do not change unless forced by MONEY
ISSUES, it's all they care about. Refusing to buy is the only way to
send feedback they listen to.
I began tearing up Rockler flyers after I got sucked in a couple of
times too many. They play this game a lot, it's not just Bessey,
blaming their co-conspirators doesn't affect YOUR bottom line: you
wasted time, hope and gasoline. The idea appears to be that buyers
will forget the disappointment if they buy something else, especially
after driving a long way. We're being played for suckers.
In the last four years, there has not been one thing I needed from
Rockler I didn't get more easily from Lee Valley. And often cheaper
too. Hooray for having stuff brought right to your door.
I read your message, and those from our other customers, with great
dismay. We seriously underestimated the quantity needed of the K-Body
Bessey clamp for this promotion. Our purchasing department looked at
the sales from our last K-body Bessey clamp promotion and tripled the
order to make sure that we would have enough product on hand.
Unfortunately, this was not adequate stock - especially at some stores
where we sold more clamps than anticipated prior to the sale. If you
were one of the customers at our store at 7:00 AM on Saturday who did
not get a clamp, please contact your local store at 1-877-ROCKLER. We
want to make this up to you and are trying to get some additional
clamps in by December 15.
I will personally make sure this never happens again.
Ann Rockler Jackson
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