Hey folks,
I'm Ron Pegram. I've been with McFeely's since 1997. During that time, I worked closely with Jim Ray, beginning as the Customer Service Manager and being promoted to the position of General Manager over time. When LSS acquired McFeely's, I expressed a desire to continue on with the company. Quite frankly, I have a lot of emotional investment in the brand, having spent so much of my life trying to grow it. To my delight, the folks at LSS were just as interested in continuing to do the things that have made McFeely's successful as I am and I am now the Brand Manager for McFeely's in our new offices in Madison, WI.
Within the LSS family of brands, there's a real attempt to keep brands separate so that each unit can do the things its customers demand. So, yes we have been acquired by a much larger company but no, we're not being forced to walk away from value-added services like consumer- friendly packaged quantities of screws. If anything, the additional resources we have should let us pursue services that make us more convenient for our customers. Trust me, LSS values what makes these brands work.
I've posted this here because I want you all to have a name and a person with whom to identify when you're discussing McFeely's. If something we do isn't to your liking, please let me know. I can be reached at any one of the following contacts:
snipped-for-privacy@mcfeelys.com
1-800-443-7937 (ask for extension 3317)
1-608-662-3317 (toll number)
Generally, I work between 8AM - 6PM CST. My job in the years to come is to guarantee that McFeely's doesn't change unless it's for the better. I expect you to hold my feet to the fire on that.
Respectfully yours,
Ron Pegram, MBA (yes, I'm one of those dreaded MBA's but I am also one of the good guys)