Kudos to Grizzly

[todd]

We have a new kitchen with room for an island, but I haven't been able to get around to making it. So, the wife sees a picture in a magazine of buffet-looking piece of furniture with a countertop with legs supporting an overhang. She also recalls a similar unused piece at her parents' house. So, we now have this piece, but it needs a new, larger top. I really don't have the time to build a butcher block top, so I looked around for one. I ended up ordering a 1 3/4 x 30 x 60 maple workbench top from Grizzly. It arrived by freight today. The top was wrapped in a double-layer corrugated carton with heavy cardboard angles around all edges. That was all held on with nylon strapping and what appeared to be an entire roll of packaging tape. Inside, there were hard plastic corners on each corner. Let's just say this was packed very well, IMO. Most importantly, the wife is pleased.

todd

[Lee Michaels]

"todd" wrote

A workbench top for the kitchen??

Cool!!

What type of vise are you going to put on it?

[Leuf]

You want to make sure it's big enough for the thanksgiving turkey. A pattern vise is a must for positioning during carving. Does the tucker come in stainless steel?

Are round or square dog holes better for a kitchen application?

-Leuf

[Leon]

So you are giving Kudos' to Grizzly because something you bought came to you undamaged? What is this world coming to?

[GROVER]

It's a little late for you but Boos Blocks is a specialist in kitchen butcher block tops.I hope your wife won't mind the saw dust in the kitchen. Joe G

[Joe]

Funny, that was my thought as well.

Joe C

[B A R R Y]

I' like to thank the local teenagers for not doing donuts on the front lawn.

[todd]

My prediction came true. Damnit, Leon, do you ever say "thank you" for someone doing a good job? Yes, I expected it to arrive undamaged. This was packaged in such a way that it would have very difficult to damage if you even tried. You complain that it isn't "good customer service" when there's a problem and it gets fixed because, well, there shouldn't have been a problem in the first place. Here's a case that fits your description, but you apparently still wouldn't acknowledge a good transaction. So, if a company doesn't get a pat on the back for fixing a problem or doing it right the first time, just when you would be happy? I'm glad you're not my client.

todd

[todd]

I looked at Boos. They were just more expensive.

todd

[todd]

Please refer yourself to my reply to Leon.

todd

[Lee Michaels]

Just a thought here Todd.

Have you let Grizzly know how pleased you are? If not, maybe you could drop them a line. Good service should be encouraged wherever and whenever it occurs IMHO.

[todd]

They're actually next on my list. Since the top is quite heavy, it was shipped via freight. I wasn't home when it arrived, and I knew my wife couldn't manage it. The driver was good enough to carry it into the garage, which I don't think he was obligated to do. I dropped the manager of the local depot a line to say thanks.

todd

[Joe]

Personally, I appreciate a job done as expected and give effusive thanks when expectations are exceeded since exceeding expectation seems to be somewhat of a rare circumstance. I think the situation you describe is the former. Some people consider that worth a phone call. I'm sure Grizz appreciates that call. Other people consider met expectations worth continued business without a phone call. I'm sure Grizz appreciates that as well. Two views, neither of them wrong.

my $1/50, ymwv, etc...

Be well, work wood

Joe C.

[todd]

I'm not nominating Grizzly for business of the year. I do think they went above and beyond on the packaging, which I appreciated.

todd

[SonomaProducts.com]

The Boos Blocks are a grade or two better than what Grizzly sells. Boos will typically not have any end joints unless it is over 80" long so all the laminate strips are full length. End joints are just never as clean as edge joints and can possibly be a problem eventually but it is a small thing. Not anything you will notice unless some asshole (like me) points it out or you are in the business yourself.

The Griz tops are a super price deal. Nice to hear they take it seriously to get it to you in good shape. The workbench tops can be just bit of a crap shoot becuse that grade of top can have more discolorations, knots or small joint gaps then would be allowed in a first quality Boos.

If the counter worked out nice that is fantastic. I have considered doing the same thing so it is good to hear. From Boos it used to be very difficult to get counter tops unless they were coated with that rock hard clear poly. Natural is so much nicer. Now days more folks will order the naturals for you from Boos.

My f>

[SonomaProducts.com]

[James "Cubby" Culbertson]

People can say whatever about Grizzly but their Customer Service has always done a great job for me. I have to say, I was surprised at how little packaging/protection came with some of my purchases (and wasn't real happy with it) but whenever I've had an issue or question, the CS department has been great. It would be great if when we order something, the product is perfect, packaged perfectly, and works as described. Rarely is this the case. Then you're reliant on the manufacturer's CS department. When I purchase I usually consider post sale product support in my decision to purchase. I would suspect in the case of Grizzly, that they got a little too flimsy on their shipping so perhaps they are beefing it up as it started eating into their profits? In any case, as long as you got what you wanted and it's in good shape, that's all that matters. Cheers, cc

[Leon]

Yes absolutely, to those that care about my business. Your coming on here and giving Kudo's for doing something right leads one to believe that that is not the norm for the company that you are dealing with.

Yes, I expected it to arrive undamaged. This was

That is correct.

Here's a case that fits your description, but

Sure I would, to Grizzly if I felt the need, not here for something that should be included in the price you pay for the service.

So, if a

When I get "continued" consistant good servce. Not for a one shot deal that was done as expected.

I'm glad you're not my

You are probably right on that.