Who got them?
Looks like there site was pretty much pegged!!
I was able to finally get my order thru - I guess Ill find out if it
actually went thru if they show up in a few days.
Good luck to all.
Not sure what's up with that. I got the normal "Purchase Confirmation"
message and an order # reference, as well as the email to confirm my
purchase. As far as I can tell it's a done deal, with no "order approval"
pending. Did you use a new credit card or something that might cause a
I have no less than 5 direct relatives that are attorney's, so if they try
to BS their way out of giving me the clamps after confirming my order,
they'll be hearing from someone hehe. Honestly, I've never had even one
problem with ordering from WC, so I don't expect anything to go wrong.
If you go back and click on your order number, it takes you to your purchase
tracking page. I'd be surprised if it said anything other than "Waiting for
order approval". That probably takes a human touch, which may not happen
until tomorrow morning (This morning for some of you).
Damn, I went to the Rockville MD store and the guy said he heard something
about a sale but didn't get any in. He logged in for me to tell me they were
all gone.Which of course I knew which is why I drove to his store....Oh
Uh, I did - walked into my local Woodcraft at about 11:00 am
and they had one box of 24" (2 clamps) and 3 boxes of "36" -
so I got the 24's and two boxes of the 36's. The guy said
it was zoo this morning. People were waiting. Good for them -
more business to the store - most of these are franchises
and anything to get more help to the store's would be
great. Tho, not sure how much 'ancillary' business they
got tho. After spending $100 or so for my clamps - I didn't
pick up anything else.
The area woodshow is in a couple of weeks - will load up on
Bessy's then, from one vendor or another.
That's my plan too. I got an order in online last night, then received
a "shipping confirmation" email today that gave ZERO as the quantities
being shipped. Bastards. If I'd known they were going to cancel my
order I'd have stepped out from work this morning to visit the local
store. Anyway, having used both I'd say the Besseys are quite a bit
better (though certainly not twice as good, which was the price
difference for a brief instant), and for a tool with about a 20 year
expected life the extra $$ for the Besseys isn't that big a deal.
Still, the pump-fake ordering shenanigan -- and especially the harpoon-
twisting "shipping confirmation" -- has really pissed me off. No more
business for Woodcraft!
A numeral would be more efficient than spelling out "ONE" in an email
addy, don't you think?
Now .. to add insult to injury .. .. .. I just received this "SHIPPING
We have shipped your Order Number 2990XXX
You may check on the status of your order from our web site,
http://www.woodcraft.com using the Order History tab.
If the carrier (FedEx, USPS, etc.) offers online tracking, you'll
find a link to your shipment on this page.
Questions? For an explanation of Invoice Codes, Shipping Methods,
Tracking Options see our help page at http://www.woodcraft.com
respond to this e-mail or call 800-535-4482.
Woodcraft Customer Service
Invoice Number: 3495XXX
Invoice Date: 10/17/03
PRODUCT NUMBER/ (SEE QUANTITY QUANTITY UNIT
DESCRIPTION BELOW) ORDERED SHIPPED PRICE STATUS
145324 1 4 0 14.99 ITEM CANCELED
CABINET MASTER 24"
145336 1 4 0 16.99 ITEM CANCELED
CABINET MASTER 36INCH
145348 1 4 0 17.99 ITEM CANCELED
CABINET MASTER 48 INCH
Merchandise Net: 0.00
Tax Amt: 0.00
Shipping Amt: 0.00
Total Amt: 0.00
WHAT A BUNCH OF BOZO's !! !! !!
Used to be, I'd go out of my way to visit a Woodcraft store if I drove
anywhere near one .. .. .. now I doubt I'd go there ever again .. .. ..
If this marketing scheme was supposed to bring them store loyalty or any
increase in business, I fear they sorely failed .. .. ..
I was online at 12:00 midnight just waiting for the new prices to show up
.. .. .. as soon as they did, I placed my order .. .. it was accepted and
confirmed, but by 5:00 AM it was "CANCELED" and now, the "CANCELED" order
has been shipped !! !! !! I don't think I want to be doing business with
a company that's run like this .. .. .. they have surely strengthened my
"STORE LOYALTY" .. .. .. I'll pay a bit more and stick with Highland
Hardware for B&M or AMAZON.COM for mail-order .. .. .. Woodcraft can go
scratch .. .. .. they've seen the last of my money .. .. ..
I AM NOT PARANOID .. .. .. but EVERYONE thinks I am !! !! !!
<<<__ Bob __>>>
This must be why so many other retailers passed on the opportunity to
offer the promotion: idiot customers will blame retailers for something
that was obviously beyond their control.
If was Jorgenson's marketing scheme, not Woodcraft's. Woodcraft
management has hinted more than once that they weren't looking forward
to this and wished the whole thing would just go away.
So who are you really pissed off at? The poor bastard who had to stay up
all night to hand-edit a bunch of orders? The e-commerce system that was
overloaded and unable to handle a large number of simultaneous orders?
Woodcraft's CEO, for not calling you personally to apologize? If you
were in charge what would you have done?
So you missed your chance for cheap clamps. There weren't very many to
go around and there was a lot of demand. Why do you have to blame
someone? Have some imagination and sympathy, smile and move on.
P.S. Even Amazon's system, probably the most heavily invested
direct-to-consumer ecommerce technology in the world, was not able to
handle the clamp sale gracefully, and some people had their orders
You're not getting off to a good start in your argument here. You
indicate this was something beyond Woodcraft's control, yet then
indicate that other retailers passed on the opportunity to offer the
promotion. Therefore, this debacle was clearly not beyond Woodcraft's
control, they too could have either passed on this "promotion" or
negotiated different terms -- and Woocraft is big enough to negotiate
terms with their vendors.
Who's the bigger idiot, a customer that orders an item on special at
12:00 am when the offer is first valid and gets shut out in less than 5
minutes, or a retailer that cannot offer quantities of a sale item that
last longer than 5 minutes once the sale starts and then expects that
this is going to maintain customer loyalty?
... and where did they hint this? Do you have inside information?
Did Woodcraft management make any such statements on their web page or
in any of the ads offering this "deal"?
Since you asked: knowing the buying habits of woodworkers (they are a
cheap-!@#$%% lot :-) ), I would anticipate that a 50% off sale,
especially on clamps would generate a significant surge in sales on
those clamps and determine whether the quantity being offered by the
vendor would match the anticipated demand. I would examine what past
sales of that item had been, take into account the price-point being
generated, look at that relative to other sales on things such as the
"wood of the month" promotions offered in the past several years. If I
was being offered a quantity of x clamps to spread across 50 states
worth of business, and x was a small number relative to my other
estimates, I would then either have purchasing get with the vendor and
negotiate a number that would be more in line with my anticipated needs
or tell the vendor that I would not participate. After all, it's not
going to be Jorgenson that suffers the wrath of 10,000 sleep-deprived
woodworkers when my *automated* ordering system tells them at 12:10 am
all quantities are sold out, it's going to be me and my other bazillion
products that are going to suffer a sales downturn.
The irritation probably stems from the much-anticipated opportunity,
the promotion itself (it was a prominent header on the web page for
example) and the expectation that although "supplies are limited" means
exactly that, a reasonable size supply was expected. This is too much
like the sleazy auto-dealer tactic of offering an unbelievable price on
a certain car model, only to find that only one of those units was
ordered for the entire dealership, the rest are $10k more.
Truth to tell, it really doesn't matter whether the anger being
expressed is justifiable or not -- it's real. A good retailer would
have anticipated this kind of reaction -- again, especially in light of
the amount of promotion this particular sale was getting. It doesn't
matter whether your customers are pissed off for a rational reason or an
irrational reason, they still aren't buying from you. It doesn't bother
Jorgenson nearly as much as it is going to affect Woodcraft.
How quickly did Amazon run out?
BTW, I don't have a dog in this fight. Although the price seemed
pretty good, I have other things more important right now (like getting
my dust collection ductwork upgrade completed and my shop
reconfiguration done), so I didn't plan to participate in this promotion
anyway -- it just irks me when customers are referred to as "idiots".
To be polite, bullshit. All they had to do was say no, as one of our First
Ladies was so fond of stating. No one at Adjustable Clamp Company held a gun to
anyone's head. They offer the chance, on terms THEY can afford. It's then up to
Avoided the problem by limiting the sale to stores? Avoided the problem by not
having the sale at all?
Might as well, but missing a chance isn't the point. Getting jerked around to
no good purpose is.
Amazon was already notorious for poor order fulfillment. Woodcraft wasn't until
"It ain't what you don't know that gets you into trouble. It's what you know
for sure that just ain't so."
Where did you or anyone hear that "OTHER" retailers passed on this deal ?? ??
?? I'd like to know why you consider me and others to be idiots .. .. AND why
do you think for a moment that this was beyond their control ?? ?? ?? WOODCRAFT
orchestrated this "SALE" .. .. .. they bought stock of an item, they negotiated
pricing with their vendor, they initiated this huge sale promotion, they wouldn't
deliver. What part of this process was beyond their control ?? ?? ??
Woodcraft promoted this as a retailer .. .. NOT Jorgensen .. .. I have to
question the motives of any retailer who stocks 5 minutes worth of a high-demand
item thinking it would be adequate for a day-long sale .. .. ..
WOODCRAFT CORPORATION in general .. .. .. it was a scam from the beginning .. ..
.. they KNEW they couldn't meet the demand but they continued with the scam.
They even sent me an e-mail at 7:00AM "ANNOUNCING" the big sale !! !! !!
I didn't simply "MISS" a good deal as on e-Bay or something .. .. .. we were all
scammed into believing this was a legitimate SALE, which it obviously was not ..
.. .. it was a scam .. pure & simple.
I AM NOT PARANOID .. .. .. but EVERYONE thinks I am !! !! !!
<<<__ Bob __>>>
First of all, where does this 5 minutes come from? My order, dated
00:29:24 is shipping. Second, Woodcraft clearly misjudged the demand,
but to attribute such ulterior motives as many have is pretty
unfounded. They say that they sold a 5 years' worth of normal volume
in less than one hour, so it's hardly like they planned to "stock only
5 minutes' worth".
That is poor performance, and customers who missed the sale have a
right to be pissed about that.
You're wrong. Mine will be here Tuesday. I'm not saying that to rub
your nose in it, but rather to say that your claim that it was a scam
I'm sorry you didn't get the deal you wanted. Suck it up and move on.
Make the obvious change in the return address to reply by email.
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