Just a warning to those ordering heavy equipment...
My Grizzly bandsaw arrived this week. Before shipping Grizzly sent an email
asking me to agree to shipping terms which included a statement that the
driver would not assist in unloading the package from the truck. I figured
that it was just BS and agreed. Not only would the driver not assist, they
wanted $50 to operate the lift!!! Fortunately there were 2 boxes (dividing
the load) and a friend and I were able to muscle the boxes off the truck.
Sure enough on the FedEx receipt was information detailing extra charges for
lift use. Geez for the price I paid to ship the thing I would think lift
use would be included. What a rip/scam!
Better mail order houses will explicitly state at time of order that the
truck driver will not unload, and lift gate or straight truck service
may cost more.
The beef is with the machine dealer, not the trucking company.
The original post stated, "Before shipping Grizzly sent an email
asking me to agree to shipping terms which included a statement that the
driver would not assist in unloading the package from the truck. I
figured that it was just BS and agreed."
I see no grounds for a beef with the machine dealer.
Don't know if the drivers in TX are union...but all my Griz comes on SAIA
trucks. They stop in the road and use a lift to lower the iron. Almost
4000lbs. over the past year. I think I get very good service from them.
The driver's responsibility is to get the freight to the back of the truck.
Many drivers will do more in the interest of time. They may choose to drop
a crate on the dock rather than wait for a forklift, etc. Once is a while,
they may ask that we use our forklift to reposition a pallet for the next
stop. Courtesy goes both ways.
Last year I bought a Jet oscillating sander (I think it is about 300
pounds). I did not expect any help from the driver, so I had a strong
friend over to help me get it off the truck. The driver went out of
his way to help and offered to help get it into my shop. We talked
with the driver for 10-15 minutes, just small talk. Personally, I want
to help anyone, a stranger, I see struggling. It doesn't cost
anything to be courteous, and to those who are not, well, what can I
>B A R R Y wrote:
>> J. Clarke wrote:
>>> Standard operating procedure. If you don't have a loading dock and a
>>> forklift then make sure that it's absolutely clear how the load will
>>> be gotten off the truck _in_ _advance_.
>> Better mail order houses will explicitly state at time of order that
>> truck driver will not unload, and lift gate or straight truck service
>> may cost more.
>> The beef is with the machine dealer, not the trucking company.
> It is usually a union thing. Most if not all trucking company drivers
> are members of the Teamsters Union.
> Dave N
Well yes,......and no.
There has always been a thing called "tailgate rule", which originated in
Teamster Work Rules. Driver was obligated to only move the cargo "TO" the
tailgate, customer required to unload to dock, second vehicle, whatever.
Customer had a certain contracturally specified time to remove freight
before demurrrage charges commenced. That has changed in the 70's, though.
Even then, most drivers would help get the stuff off, because it meant that
they could go on about their day, maybe even finish early, or (better yet)
finish their shift at the coffee shop, instead of waiting out in the weather
for some guy to find and finagle a forklift.
Some purchase orders, some delivery orders specify now to offload only to
dock, some specify how cargo is to be stacked, whether shrink-wrapped, or
whatever. Palletized ? - that's an option, often left unstated. Depends a
lot on what the freight is, however. And "regular customer" earns a lot of
What it boils down to now is that just about each delivery has its own set
of rules. "Caveat emptor" is a safe policy. Specify it beforehand, and
you'll probably get just what you require. Be prepared to pay for the
*service*, as well as the product.
In the early 70's I drove a flatbed tractor-trailer for a truck-assembling
company, picking up freight which was owned by that company, off the docks
at South Clinton St. in Baltimore.
Needing to make three turns daily, I always took two ten-dollar bills,
loading two truck-bodies each trip. Yes, I listed it in petty cash as
"grease", I left it on the clipboard under the pier's copy of the Loading
Manifest/Receipt of Freight form. Not saying it was a fair arrangement,
but it worked. Everybody was satisfied. Half of the $$ went to the forklift
driver, the other went to his supervisor, for essentiallly allowing the deal
to operate as it did.
Being liberal with $$ helps, being a nice guy does, too. Being aware ,
reading the fiene print of the contract is probably a good idea too.
You obviously know NOTHING of what I know. I was not blaming the
Teamster Union for the clause in their contracts that limit the manual
labor involved in making a delivery. If the employer wants the driver to
off load the delivery then the driver will be compensated and insured.
As the man said: been there, done that, got the bill for it.
What you don't know , is that there is no clause in the Teamster
contract that limit the manual labor involved in making a delivery when
it pertains to a residential delivery. Its governed by the taffifs
charged by the company. When it requires a lifgate a charge is applied
and proper equiptment is supplied, including labor.
That is BS. It would only take the driver a few minutes and get him a tip.
I have to wonder if you were maybe a little feisty when you learned the
driver would not help so he decided to be a prick about the lift gate. If
you specify lift gate delivery there is often a charge for it as they have
to send a trailer that is equipped. Never had a driver with one that was
equipped hesitate to use it though.
You wrote on Fri, 8 Aug 2008 23:53:14 -0400:
I guess that I have just been spoiled by other deliveries where the same BS
was stated yet the driver was happy to not only help unload but also help
move to yard or garage location. Costco deliveries come to mind.
EP> and get himEP> a tip.EP> I have to wonder if you were maybe a littleEP> feisty when you learnedEP> theEP> driver would not help so he decidedEP> to be a prick about the liftEP> gate. IfEP> you specify lift gateEP> delivery there is often a charge for it asEP> they haveEP> to send aEP> trailer that is equipped. Never had a driver with oneEP> that was
EP> equipped hesitate to use it though.
Actually we were joking around especially after I had to walk down the
street to prevent him from delivering my saw to a neighbor at the end of the
street - he didn't check the street address (urban area - number painted on
curb) just thought that because there were a couple of contruction trucks
parked down the street, that must be where the saw goes. He was very
pleasant, just made it very clear that no help unloading was to be offered.
I can understand the guy not helping lift the packages. He is not allowed to
as he can get injured and may even have a bad back already. What amazes me
is that he could stand there and watch you struggle and demand $50 to use
the lift. He may have been laughing with you on the outside, but inside he
was being a real prick.
Drivers are like any cross section of society. Most are nice people but
there are always a few jerks.
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