I did that with a Pet Food Company.
My cat does not always like the product they sell, and I wonder who could
I tried, and now add hot water to the food, to make it palatable....
So, I said, that with all the adds, and such, the cat does not like the
They said, their test cats love the food. and sent me complimentary coupons
to buy more of the same.....
"Larry Blanchard" wrote in message
I recently bought a medicated mouthwash product and found they had
changed the taste. Not to my liking - tasted awful. So I went to their
site and sent an email complaining and asking if the old product was
still available. I got back the obligatory "your opinions are important"
form letter. The next day I got another (form?) letter offering me a
coupon so I could go get *more* of the product I didn't like!
I sent another email asking if they realized just how stupid that made
them look. So far, no response to that one :-).
This has happened to me before with other companies - seems to be the
standard procedure now.
Ah well, at least some of you will get a chuckle out of it.