I'm discouraged... I have purchased three stunning Karona solid oak doors for my home. Two of the doors are absolutely beautiful. But one came from the factory with scratches on the windows. Unfortunately, we didn't see the scratches until after hanging, finishing, and removing the "protective" plastic on each of the 12 window panes. (5 of the 12 panes are scratched!)
My retailer and the distributor both agree that I need a new door. Unfortunately, Karona, the manufacturer won't replace the door.
I have created a small web site with beautiful pictures of the doors. The site shows where the scratches are on the glass. The URL is:
Thanks,
Dave Burbank