Have done - and even made trips back to stores when I didn't catch a
discrepancy until days later (my ex absolutely despised my doing that,
which may speak volumes...)
I still argue with other small business owners when I feel like a price
is /too/ low, because I really want 'em to still be there to do business
with the next time. (This also allows me to ask for, and frequently get,
a better deal when I think their asking price is too high.)
A number of years ago I bought some metal shelving brackets for
something like $3.00 or so each. I decided that I didn't need brackets
as long as I had bought so I took them back to exchange for shorter
ones. I didn't have the original receipt so they offered me the best
price they had in the computer going back 6 months or so. They offered
$1.50 each. The manager told me to take it or leave it, he really didn't
have to refund me anything. No customer care there. It was 6 months
before I went back BIG M.
I did my shopping at Big Blue and Big Orange. Spent quite a lot. I only
shopped BIG M for certain boards I could not get elsewhere. Then I
discovered BIG Wood... I hate that store....HI HI...
Some great answers here. I have to also point out some conspicuous (to
me, anyway) non-answerers, which may lead me to a wrong conclusion,
but I don't think so.
Anyway, my immediate first answer is yes, of course, and I have a long
history of doing that very thing. My wife was pleasantly surprised to
learn that about me, as she, a strong Catholic, had some reservations
about her choice of a mate who was decidedly agnostic (and who has
since given up even that dodge).
Someone mentioned what amounts to a sliding scale, and I'll confess to
an occasional conscience of convenience, where it would cost me more
in gas to go back and make it right, for example. And, I confess to
having invoked the "Asshole Rule" once or twice (have to be careful
with that one as it cuts both ways...). Of course, as discussed, if
they absolutely INSIST they're smarter than me, for once I will quit
arguing and take their offer.
But by and large, especially if I'm still on the premises, I go back.
I'm a weekend warrior, so when it comes to rec.woodworking, I'm just a
lurker. I can't add much to woodworking... unless you need more
But I've learned a lot from you folks - Thanks
Ahh your dilemna sounds all too familiar...
Years ago, I'd have high-tailed back to the store, to be honest and
pay the correct amount.
A few years ago I was given too much change at a burger place. The
gal refused to listen "Sir I know how to count".
I told her "Yes, but I gave you a ten dollar bill, you gave me change
for a 20". She started with the bad attitude routine.
I noticed she kept looking over her shoulder. I tried again, her
reply was "Look, you trying to get me fired? I have other customers
waiting behind you OK"? She was more worried about looking bad, then
her till being off, I dropped it.
At the local borg a few years ago, I had special ordered new
construction windows for my house, I was remodeling. When they came
in, one had damage on the integral "moulding". I knew I could "fix"
the damage, I'd waited long enough for them to come in and I wanted to
get the window installed, cold weather was getting close.
I suggested to the manager "Give me 25% off, I'll sign a waiver on the
damage and we'll be done".
I have no idea why, but that seemed to be a real hurdle for them.
They wanted to negotiate the percentage off. I just bought $2,500
worth of windows, damn-it, $100.00 didn't seem worth the effort. I
settled for $85 just to get the heck out of there.
I hadn't been back there since.
Last week I needed to get replacement extension springs for a garage
door repair job I was in the middle of. The borg I normally go to was
out of stock, so I had to try the other one. I swore I'd never do
business with them again, but they had them, I was stuck. I went
through the check-out, paid with my credit card and went on my way.
Admittedly, I didnt even pay attention to the "cost". When I got home
and filed the receipt, I noticed they charged me for one spring, not
both... I got my $15 plus a couple extra back (interest). I don't
feel bad, even if I should.
Absolutely, but it rarely happens to me because I'm usually watching the
checkout process like a hawk to make sure they don't miss anything, and
more importantly to make sure something doesn't ring up incorrectly
(either too high or too low). Better to catch it when it happens than
to have to make a trip back in.
See Nad. See Nad go. Go Nad!
To reply, eat the taco.
If you're wondering what to do, trade roles. If the store charged you
twice for the other stuff, would you pay the extra without complaint,
even if you didn't notice until you got out the door?
Or... if you're selling something and you don't notice the items they
have, would you want them to come back and correct the mistake?
On Usenet, no one can hear you laugh. That's a good thing, though, as
some writers are incorrigible.
This brings up some interesting situtions. I try to check totals at the
register but don't always do so and find mistakes at a later time. When I
go back to correct the mistake I am often told that if I didn't catch it at
the register at the time of purchase it was to late to do anything about it.
Since the majority of these problems are in my favor not the stores I have
always found it an odd policy. I find most of the cashiers who follow this
policy are young highschool aged types and don't seem interested in my
business anyway. I have never had a problem at a store that deals with the
building trades correcting a problem even after a few days delay no matter
whose favor it is in. Chain resturants seem to have the biggest problem
with correcting this type of problem in my area.
Although maybe not the proper answer I could see why someone may say screw
'em and keep the stuff.
Last fall on a Saturday night at about 7PM I went to the BORG to purchase a
PC compressor nail gun package. I go through self check out because they
have one cashier working and the line is about 15 people long. As I am
doing my transaction my daughters are in the beginning of a fight over
whatever electronic game they had with them that day. I swipe my credit
card and hit a bunch of ok's and sign the pad. As I am waiting for the slip
the battle of daughters begins to erupt to I say to myself I signed the
screen it must have gone through I will not worry about the slip I have my
card statement if something goes wrong.
A few days later I am doing my PC banking stuff and the charge is not there.
I begin to wonder did I get a free $300 set. I think about it for more time
than a person raised by church going parents should and I went back to the
store. I ask for the manager and I tell him the story. He checks the
system and says the transaction messed up and it didn't go through. He then
proceeds to get a cashier to run the transaction and walks away. No "thank
you for being honest", "how about a free orange apron", etc. He just walked
I sign the slip and I say to myself "the next time I buy a nail gun
compressor setup and the transaction messes up I will donate the 300 bucks
to charity before I come back here." BTW the guys picture is no longer in
the person in charge spot on the wall of the that BORG.
Please don't take this as a insult to you, Larry. It's more a
commentary on the direction our society in general seems to be heading.
This is a symptom of a growing problem that seems to get worse with
every generation. Most guys in here seem to be the 40 and over crowd.
The latter half of the generation X seems to be the last generation that
doesn't feel slighted if we're not praised for simply doing the right
Anyone younger was brought up having their egos coddled like a bottle of
nitroglycerin. No one could be told they were "wrong." Everyone got a
trophy just for participating. Now adults in the workplace, they have
to be praised and rewarded just for showing up to work. An average job
is now considered excellent. The internal satisfaction of finishing an
assignment isn't enough to satisfied the ego of one who's self-esteem is
a house of straw, built by years of superficial, unearned praise. They
must now receive awards for simply finishing an assignment, regardless
of the quality of work. The bare minimum is seen as the goal, instead
of the starting point.
So now, we feel insulted if no one makes a big deal out of the fact that
we were simply honest. What used to be the baseline from which we'd
assess one another's character, has now become something we expect to be
exalted as extraordinary.
"Playing is not something I do at night, it's my function in life"
You have the generational thing wrong with me, I am 45. I totally agree
with you about people can't handle being told they are wrong. I deal with
it in my professional life all the time.
I didn't go back with the idea that I would get something in return. I went
back because it was the right thing to do. It was just a little
disheartening that the manager didn't even acknowledge the fact that I did
come back. My comment was more of a point how someone could become fed up
or jaded, not that I was hoping for something in return for doing something
honest and correct.
The older generation and the one that I brought up was taught to say
please and thank you
along with being expected to do the right thing. That manager should
have had the common
decency to have said thank you, You don't necessarily expect some
sort of reward for doing
what is right, but you do expect someone to acknowledge that you did,
I was also taught to say yes sir or ma'am and that is how I taught
I feel some things are the right thing to do, Now days, seems people
have forgotten what
to teach their kids
I figured you were over 40, and I wasn't trying to single you out. Your
comment just sent me on that tangent. You're just out of GenX and I'm
just in it, if you use '65 as the cutoff.
I see these attribute a lot in my peers, and you and your peers get to
enjoy dealing with it in your subordinates. :-)
"Playing is not something I do at night, it's my function in life"
Gotcha completely. I grew up where politeness was the norm. and the courtesy
of a "please" and "thank you" was an indication that people acknowledged each
other's dignity and appreciated effort made towards them. It costs nothing
yet it purchases a great deal.
Some may say my ego is out of kilter but I get irked if I hold a door open
for someone and it is simply taken for granted. I don't want payment, or even
a formal thank you. Eye contact and the hint of a smile is all it takes to
make me think the gesture was worthwhile. It may not be Zen but it IS the
cement of the common bond of humanity.
Returning what is in effect a great wadj of cash merits slightly more, I
would have thought - at least a few minutes personal attention and the effort
being made to show that your gesture - and the time, trouble and personal
expense incurred in making it - is appreciated by a fellow participant in the
Isn't that a reasonable expectation in what passes for civilized society?
Yes, I go back.
The problem is that you are NOT going back to help the clerk at the
checkout, because they simply feel that they have been "caught" doing
something wrong. And, if you go back later, and "rat on them" at the
customer service booth, somebody is probably going to get a "talking to"
about the situation.
You have to go back simply because the extra money doesn't belong to you.
Don't do it expecting "thanks", It's just so you sleep better.
Perry Aynum wrote:
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.