I bought a couple sheets of plywood and a nice new 10" saw blade at the BORG, and maybe another $5 item. When the clerk scanned the cart, I guess she only scanned the plywood, even though the other stuff was in plain view.
I didn't pay attention until I was pushing the cart out the door, and glanced at my receipt.
Would you have gone back and informed them of the mistake?
Absolutely.
Perry Aynum wrote: ...
You even have to ask?
--
Same here.
Did your parents leave this part out when they were teaching you how to be a good person?
I was at Woodcraft several weeks ago and bought a load of pen kits. The bill came out less than I expected so I went back in and confronted the salesman that checked my purchase. I pulled him over to the side where no one would hear the conversation and pointed out that he had under charged me. He examined the receipt and looked at the pieces that I brought back in and agreed that he missed charging me for those items. He then thanked be for being honest and proceeded to only charge me for 2 of the 3 items missed, purposely this time. To this day I get a little better handling than normal when I go into the store.
In this day and age where so many have lost their way you see a lot less of the courtesy of treating others like you would like to be treated.
A person shouldn't need a cop to tell them what would be the right thing to do. Yes, I would have gone back in. Tom
Yes, of course.
I am poor enough as it is. I don't need the bad karma. I feel like it's not my stuff because it isn't. I am proud to turn my hard labor into things I can own even if I can't get all the things I really want.
That being said, it is also nice to be careful not to get someone in trouble for an honest mistake if you do correct them.
However, I won't put up with stupidity very well. I was helping my sister buy a laser printer way back when they were really something special. It was supposed to be maybe $1,000. It wouldn't scan and the clerk tried 3 times to enter the sku number by hand to no avail. Her supervisor came over to see what was the hold up being very rude to the poor gal. The sup enters a number and it comes up as the same brand but it is like a toner cartridge or something for about $50 and starts to walk away. We called her back and pointed out the error, she was insistent it was correct and straight out asked us if we wanted to pay the $50 for the item or not. We did. Then as we are exiting the store we figure the gig is up, the big security guard stops us, looks at the recipet and the item, marks it with his pen and says "have a good day". Sheesh.
I never felt good about it and honestly that printer started breaking down soon after and we didn't have a reciept to use for return or anything. Karma?
Ayup.
jc
In a similar vein, I was on my way back from Rochester NY to Toronto, when just outside of Rochester I saw a burger joint and I decided I'd best feed myself before the 5 hour drive home. Little did I know that I was far enough away from the border that the girl at the counter gave me a look when I presented her with a 20-dollar Canadian bill. She hollered for the manager, who was a whole lot friendlier that the girl who, by now, was rocking on her heels, hand on her hip, chewing gum and radiating bad attitude. The manager told her the exchange was 35% and walked away. The girl stood there confused and annoyed and when I tried to do the exchange for her, she rejected my help with a snap of her gum and a loud sigh. She got a piece of paper and a calculator and decided that I was 'really' giving her $ 27.00. I tried to protest that the exchange went the other way, but she would have none of it... just more attitude. Finally I gave up. So.. She gave me 27 dollars, deducted the 3.50 =B1 for the food and paid me $ 23.50 in US cash change. I let it go. Didn't even feel bad. I was happy with the knowledge that I really tried hard to help her. Sooo, for 20 Canadian, I got 30 Canadian equiv. AND a free burger. Now THAT is change I can believe in..
Is there NO dollar value, no need of cash, great enough to adequately settle your disquiet? I know my wife's threshold is less than $250; I have an ill gotten set of teak lounges out back to prove it. Myself, I must still be working off transgressions committed in my youth. I haven't been confronted with the question on values of more than trifling insignificance. I think somewhere between $10 million and $10, plus or minus an Asshole Tax where appropriate, lies a value that without question I would chuck my misgivings and run with the booty. Surely, I can't be alone here.
=========================
That being said, it is also nice to be careful not to get someone in trouble for an honest mistake if you do correct them.
However, I won't put up with stupidity very well. I was helping my sister buy a laser printer way back when they were really something special. It was supposed to be maybe $1,000. It wouldn't scan and the clerk tried 3 times to enter the sku number by hand to no avail. Her supervisor came over to see what was the hold up being very rude to the poor gal. The sup enters a number and it comes up as the same brand but it is like a toner cartridge or something for about $50 and starts to walk away. We called her back and pointed out the error, she was insistent it was correct and straight out asked us if we wanted to pay the $50 for the item or not. We did. Then as we are exiting the store we figure the gig is up, the big security guard stops us, looks at the recipet and the item, marks it with his pen and says "have a good day". Sheesh.
I never felt good about it and honestly that printer started breaking down soon after and we didn't have a reciept to use for return or anything. Karma?
I've done exactly that although the situation hasn't come up at Hell Depot. I don't know, when I think of the indifference and incompetence their staff typically display and how I've left their store grinding my teeth on more than one occasion, I guess I'd have to think it over. I'd probably go back. But I'd be remembering the time I was kept waiting in the checkout line while the inept clerk kept paging the garden center trying to get a stock number on the sled of paving blocks I'd loaded myself (she being unable to find such an exotic item in the computer). Finally some twerp strolled over from the service desk and said to the clerk, "Why do you keep paging the garden center, you know they never answer," and walked away. Hmmmm, I'm back to having to think it over.
That being said, it is also nice to be careful not to get someone in trouble for an honest mistake if you do correct them.
However, I won't put up with stupidity very well. I was helping my sister buy a laser printer way back when they were really something special. It was supposed to be maybe $1,000. It wouldn't scan and the clerk tried 3 times to enter the sku number by hand to no avail. Her supervisor came over to see what was the hold up being very rude to the poor gal. The sup enters a number and it comes up as the same brand but it is like a toner cartridge or something for about $50 and starts to walk away. We called her back and pointed out the error, she was insistent it was correct and straight out asked us if we wanted to pay the $50 for the item or not. We did. Then as we are exiting the store we figure the gig is up, the big security guard stops us, looks at the recipet and the item, marks it with his pen and says "have a good day". Sheesh.
I never felt good about it and honestly that printer started breaking down soon after and we didn't have a reciept to use for return or anything. Karma?
Yep, Did that at REI recently - took 3 shirts to the checkout, didn't notice until I got home that they'd charged me for only 2. Went back with the shirts and the receipt a couple of days later - the shirts were now on sale, ended up paying about $2 for the third shirt. Kerry
Have done - and even made trips back to stores when I didn't catch a discrepancy until days later (my ex absolutely despised my doing that, which may speak volumes...)
I still argue with other small business owners when I feel like a price is /too/ low, because I really want 'em to still be there to do business with the next time. (This also allows me to ask for, and frequently get, a better deal when I think their asking price is too high.)
Some great answers here. I have to also point out some conspicuous (to me, anyway) non-answerers, which may lead me to a wrong conclusion, but I don't think so.
Anyway, my immediate first answer is yes, of course, and I have a long history of doing that very thing. My wife was pleasantly surprised to learn that about me, as she, a strong Catholic, had some reservations about her choice of a mate who was decidedly agnostic (and who has since given up even that dodge).
Someone mentioned what amounts to a sliding scale, and I'll confess to an occasional conscience of convenience, where it would cost me more in gas to go back and make it right, for example. And, I confess to having invoked the "Asshole Rule" once or twice (have to be careful with that one as it cuts both ways...). Of course, as discussed, if they absolutely INSIST they're smarter than me, for once I will quit arguing and take their offer.
But by and large, especially if I'm still on the premises, I go back.
Absolutely, but it rarely happens to me because I'm usually watching the checkout process like a hawk to make sure they don't miss anything, and more importantly to make sure something doesn't ring up incorrectly (either too high or too low). Better to catch it when it happens than to have to make a trip back in.
A number of years ago I bought some metal shelving brackets for something like $3.00 or so each. I decided that I didn't need brackets as long as I had bought so I took them back to exchange for shorter ones. I didn't have the original receipt so they offered me the best price they had in the computer going back 6 months or so. They offered $1.50 each. The manager told me to take it or leave it, he really didn't have to refund me anything. No customer care there. It was 6 months before I went back BIG M. I did my shopping at Big Blue and Big Orange. Spent quite a lot. I only shopped BIG M for certain boards I could not get elsewhere. Then I discovered BIG Wood... I hate that store....HI HI...
Dave
On Thu, 26 Feb 2009 23:56:09 +0000, SonomaProducts.com wrote (in article ):
Yes, but not in the way you're reading it.
The printer _was_ a lemon, independently of the personalities involved in your purchase and the price you paid for it. There's no cause and effect relationship here
If you'd paid full price for it, it would _still_ have broken down but you'd then have the hassle of trying to sort out a replacement/refund from a store supervised by pedantic stupids and you'd probably have been without a printer for two years while it was being sorted out and while you were writing frustrated letters every few days and while you were a thousand bucks down for the duration.
You did all you reasonably could to do right by everyone and you avoided the worst-case scenario while learning something valuable about the store and the printer brand.. Don't beat yourself up because you didn't suffer enough. Guilt is never a virtue.
I think the universe unfolded as it should
(Hey - celebrate!!)
Do unto others as you would.......etc. What goes around comes around.
Max
No. The bad karma's on the manager--he screwed up and then got snarky with you about it.
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