I've done a couple of trial Zoom meetings in the last couple of weeks, and the main thing I've noticed is how unusable it is. It goes out of its way to make itself difficult to use.
There's no window furniture, there's no toolbar, it is an exemplar of unusability.
There's something in Fred's window, so I want to expand Fred's window so I can see what's there. Double-click it? Nope. No window furniture, so no Maximise button. Menu click? No, nothing there, just "Chat". Toolbar? No. General menu click? Nothing. Ooh, what happened then? I've expanded Fred's window. How did I do that?
Clicky clicky. Ooh, another option has appeared on the context menu.
ARR45GAH11!!"
NEVER NEVER NEVER NEVER NEVER have options that don't appear until something else is done. If it's only valid in a particular circumastance, then have it there, but indicate that it can't yet be used, such as by "greying" it out. Otherwise, you are just saying FUCK YOU!!!! to your users by making it impossible to explore and find out what the controls are.
Ok, Rant Number One over. Hmmm "Pin video". I don't want to do anything with any videos, and I don't want to pin something, that is, hide something away for later use by, eg, putting a tiny representation of it on the desktop.
Randomly click on Pin Video. Ehh??? It's maximised the window. THAT'S NOT "PIN"!!!!!! THAT'S "SELECT" OR "MAXIMISE". "PIN" is "I don't want this for the moment, chuck it away somewhere where I can fetch it from later when I do want it.
Ok, Moron programmers are illiterate morons. Film At Ten.
Hmm. Bob's saying something interesting. Ok, Menu and, sigh! "pin video". Eh? There's no "Pin Video" option. Just as I've found how to maximise a window it disappears. WTF? Rant Two: don't randomly change the controls without giving any indication why or how it's changed and no way to unchanged them.
What? Without me doing anything, the whole screen has changed to Jim's window. I don't want that, close it. No close button. Minimise it. No minimise button. HTF do I get rid of this? I want to go back to seeing everybody, not the innards of Jim's nostrils.
Ah. Jim has forced himself on all viewers, *I* can't do anything until *JIM* allows me to. Sorry, FUCK. OFF. This is *MY* computer and *I* will chose what *I* am watching.
On the whole, a giant crock of shit, and the lamp-posts are waiting.