The problem was that the scale was too thick to dissolve in one of two applications. Trying to rub it off the top with the scouring pad was ineffective.
But I solved the problem by soaking it in a weak acid and seeing if that had weaken the bottom surface, which it had. Gently jabbing at it with a screwdriver and it flaked off in large lumps.
Would have been better if this had been in the instructions and I would have saved the second bottle of vinegar.