TSB online banking still down

That's the excuse everyone gives. And it's not true. You can diagnose most faults from symptoms. And diagnostic equipment is anything but 100% perfect. Designed to remove the skills needed for fault finding so garages can use semi-skilled people at a lower cost.

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But often increases the cost to the customer as the semi-skilled technician just changes ALL the parts suggested by the computer without applying some common sense.

Look at other people's transactions, but not withdraw other people's money.

From what has been reported money could have been transferred to any third party account that had previously been set up and between linked accounts.

Quite. When that 'check engine' light comes on there will often be a variety of faults logged. Not that a garage usually cares as the customer has to pay for them to experiment.

It happens that Harry Bloomfield formulated :

Still no access, despite yesterdays announcement that it was back but with a restriction in place to limit the number able to log in. I have managed two partial log ins, where I seemed to log in then got an error page at the second stage log in.

Yes, upgrading to the Spanish Banks system and transferring away from the Lloyds system which was costing them ?200m pa.

That was my thought. Pick a random range of account numbers or all those whose primary account holder has a surname beginning with a particular, randomly chosen letter of the alphabet and at least you limit any disruption and anger to a small percentage of your customer base. Once proven, larger batches could then be moved over on a nightly basis.

SteveW

I got in this morning, on only the second attempt.

SteveW

Steve Walker brought next idea :

Multiple attempts and I briefly got in enough to check my basic account.

Just in case anyone is trying to login with an old bookmark, TSB have changed the url of the login page and not put a link from the old login to the new one. Wankers! You need to go to the TSB home page, login there and make a new bookmark. Seems to be working but very sloooowly.

Apart from them trying to run a direct debit that I had cancelled weeks ago, the account figures seem to be OK for me.

It happens that Bob Minchin formulated :

That might explain why the software I use to check all of my accounts, fails with the TSB.

Same here, it is so slow that sometimes on the login, it can time out midway and it shows the code, before the statement contents.

OK here too, except two payment to Paypal seem to have been made as one payment.

I've emailed you directly Harry. its possible it has ended up in a spam file. Bob

Bob Minchin brought next idea :

Received and replied to..

on 26/04/2018, Harry Bloomfield supposed :

Sorry, it was stuck in my outbox. I replied to you via the receive only account from my old ISP.