Talk Talk customer database now available on bit torrent

[Adam Aglionby]

Or presumambly will be very soon by looks of how worried CEO looks on BBC news...

[Dave Plowman (News)]

Used to be with them. They kept on sending me emails saying they couldn't contact me by email.

[Davey]

I've never used Talk Talk (my neighbour's experience with them as ISP confirmed that choice) but I have had those communications from other companies. If I can receive that message, I probably would have received any others. But not necessarily, every now and then a message just gets lost in the ether somewhere, probably last heard on the way to Jupiter.

One day, all e-mail messages sent will also be received. The problem is, we won't know which day it is.

[The Natural Philosopher]

really stupid looking cow.

[michael adams]

They're a right shower. Yonks ago I was with Onetel for both dial up and international calls. I somehow ended up owing Ontel around ?1.50. Onetel were eventually taken over by this shower who years later had allowed this to snowball to about ?30 with interest and penalty charges. I couldn't access the account online as I'd lost/forgotten the password, and in any case I thought it was dead. After eventually getting a letter and then reading up about these scumbags online and some of the tricks they'd pulled - destroying people's credit ratings I thought it best to just roll over and pay up. The cheeky sods then put me on their mailing list for their latest offers.

michael adams

...

[Dave Plowman (News)]

I didn't use them by choice. My original one got taken over by them. So stayed with them until they proved they were rubbish.

They also said that since they couldn't send me emails, they'd have to put me on paper billing - and charge for it. Which they did. But I never received a paper bill from them...

What may happen is they are sent to the wrong address for whatever reason. So may be received by the wrong person.

[Dave Plowman (News)]

I thought she was pretty good on Newsnight. Seemed to know rather more about how things worked than the average CEO.

[JoeJoe]

I make a point of never doing any business with companies whose customer services phone number is a premium line (or an 0870).

Tells you all you need to know about their attitude to their costumers in my opinion.

[spuorgelgoog]

It's free from a TalkTalk line, which is fine ... unless you have a line fault and can't phone out.

Owain

[Tim Streater]

Yes, them too :-)

[Bod]

I've been with TT for many years and never had a problem with at all.

[Bod]

[Dave Plowman (News)]

Had at least two failures per year. May have been BT's fault - but they were dreadful at getting it sorted.

I'm with BT now - so they can't blame it on the line supplier. But it's never gone wrong since changing over 3 years ago anyway.

[Bod]

When I was with BT I had several billing issues with them. Even when I changed to Talk Talk BT kept wrongly billing me several times and each bill was wildy different to the others. I actually owed them nothing. I eventually got an apology from BT after about 3-4 months.

[Brian-Gaff]

Well, the problem seems to be that Talk Talk have not been taking care of business at the sharp end. Its all well and good the web site looking shiny and trendy and flash, but if you can crash it down to the operating system and have apparently no protection against this or indeed against simple hacking of the low level code you can expect somebody to take advantage of it. They had earlier warnings from smaller hacks which should have made them act with swiftness, but apparently not.

Did they crash the site by botting a large number of customers machines to all swamp it at one time or what? Brian

[Bob Eager]

That's what I just heard on PM. They were also mumbling about an SQL injection, although this hasn't been admitted formally.

However, it's clera that not all sensitive data were encrypted.

[Tim Streater]

Fixed that for you Brian.

[Harold Davis]

Adam Aglionby wrote in news: [e-mail]:

TalkTalk are a bunch of crooks. It wouldn't surprise me if they sold their database, or were involved in a scam in which their security was tighter on paper than in reality, and are now whinging about it.

I wouldn't trust a word they say about the affair.

After they tried to gouge me by lying about my usage, I sacked them and then spent about half an hour on the phone to someone in India who refused to close my account when I instructed him to, insisting that I'd lose money if I changed to another company, because of a reconnection charge. I repeatedly told him that that wasn't any of his business, and that all I wanted from the company was them to confirm that they would stop providing me with any services (after 28 days or whenever the period was - I can't remember), but still he refused. I had to write to the CEO or someone.

Imagine if I'd been fool enough to grant these thieves a direct debit authority!

There have been several media articles about their sharp practices.

I see they've got a former police officer on their payroll who says they're a vital part of the national security infrastructure.

If that's true, which it almost certainly isn't, then woe behold the national security infrastructure.

Let's hope they go bust.

Harry

[Harold Davis]

"Dave Plowman (News)" wrote in news: [e-mail]:

That sounds like them!

They also do things like gouge bereaved people for as long as they can get away with it after a customer has died.

Harry

[Bill Wright]

They sent a bloke out a gave me a new modem when I had a problem.

Bill